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Patient portal

You can use our patient portal to find information about your time on our waiting lists, as well as appointment reminders and other timely information relating to your care with us.

You can also book, cancel or change appointments as well as accessing your video consultation appointments via the portal.

You can access the patient portal from any smartphone, tablet or computer. We’ve created a list of frequently asked questions below for any queries.

If you use the patient portal, you will receive most of your communications via the platform, ensuring faster, streamlined communication.

Let us know how you’d like us to communicate with you

If you would rather continue receiving information through traditional methods (e.g., mail or phone), you can opt out of the patient portal. 

With the portal you can:

  • Receive updates and messages from us promptly
  • Get appointment reminders
  • Confirm, cancel and re-arrange appointments
  • Find explainer information about your treatment
  • Have virtual consultations with your clinician
  • Read letters and assessment forms
  • Find updates on our waiting times.

Waiting list validation

As part of the phased introduction of the patient portal, we are starting with a waiting list validation exercise.

This step ensures that everyone currently on our waiting lists is informed and prepared for the transition to the new system

Key steps in the waiting list validation

Initial notification email

If you are currently on the waiting list, you will receive an email informing you about the launch of the patient portal 

This email is informational and will include a link to our website, where you can find more detailed information about the portal, its benefits, and next steps. 


This initial communication is designed to ensure you are aware of the upcoming changes and have access to the resources needed to learn more about the portal. 

The email will be sent from gic.communications@tavi-port.nhs.uk

Important

Please do not reply to emails sent from gic.communications@tavi-port.nhs.uk, as this mailbox is not monitored. 

Contact us

For questions about waiting times, contact gic.appointments@nhs.net

For referral-related queries, contact gic.referrals@nhs.net

When contacting these addresses, please include your full name, date of birth (DOB), and NHS number to be able to process the request.

Exclusions

Certain groups will not be included in this exercise: 

  • Forensic patients 
  • Individuals without a UK mobile phone number
  • Those who have been transferred to another provider. 

If any of these apply to you, you will not be included in this phase of the patient portal implementation. 

Follow-up text message

7–10 days after receiving the email, you will receive a text message from the Patient Portal. The message will ask you to indicate your preference: 

  • Yes: Remain on the waiting list
  • No: Be removed from the waiting list
  • Unsure: Indicate if you are uncertain. 

You will have 14 days to respond to the text message. 

If you do not receive a text message within this time frame, your contact details may need updating. Update your preferences.

Your response to waiting list notifications

You are required to respond to the text message you receive, indicating whether you wish to remain on the waiting list. This will serve as confirmation that we have the correct contact details for you and will help support the transition to a digital waiting list management process, improving efficiency and enabling timely contact with you. 

Follow-up attempts

If no response is received, up to three attempts in total will be made to contact you. 

The attempts will not all be via the patient portal because we’ve recognised contact details may be inaccurate or have changed. We will contact by a variety of means.

Assumed discharge

If you do not respond after three contact attempts, it will be assumed that you no longer require treatment. 

In such cases, you will be discharged back into the care of your GP for further management or follow-up, as appropriate.

Consideration for your communication needs

If you have known communication needs (e.g., language difficulties, a disability, or lack of access to digital technology), we will ensure alternative methods of contact are available. This may include phone calls, letters, or additional support to ensure you have equitable access to the process. 

Your information is your responsibility

It’s your responsibility to keep your information up to date, including your NHS number, address, GP details, or any legal name changes (e.g., via deed poll).

Frequently asked questions

How to access the patient portal

Anyone over 18 who is receiving care from us can access the Patient Portal.  We will send you a text message (07860039092) or email (no-reply@drdoctor.co.uk) with a secure link to the Patient Portal. You can access this on your phone, tablet or computer.

We recommend you use a private email address and phone number to access the Patient Portal. 

You login with your surname, date of birth and postcode.

If your contact details have changed, please tell us next time you see us, or contact us on 0344 811 81118.

I don’t have access to a mobile phone, can I still access the portal?

If you are not able to, or have difficulties accessing the Portal you can give consent to a family member or carer to do this for you. You will need to get their consent and let us know their private email address and telephone/mobile number.

What is the second phase of the patient portal rollout?

Phase two will focus on ensuring that all individuals currently in active treatment will be contacted and provided with information about the Patient Portal. The communication will explain the features of the platform, such as: 

  • Virtual and in-person appointment scheduling
  • Appointment reminders
  • Online assessments
  • Access to letters and other documents following appointments
  • Two-way messaging with the clinic
  • Explainer videos and resources
  • Signposting to additional services
  • Enable access and links to the NHS App.

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