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Rosa Town

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NCL Waiting Room collaboration wins best oral presentation at NHS England event

Our NCL Waiting Room team with University College London Hospitals (UCLH) won an award for their presentation on our collaborative work developing the NCL Waiting Room website.

As part of NHS England’s Enhancing Generalist Skills programme for healthcare professionals, Dr Rosa Town, Digital Community Manager for NCL Waiting Room, presented the results of a Quality Improvement collaboration with UCLH psych liaisons, Dr Philippa Clery and Dr Jacob Ellis. Their presentation focused on the collaboration between UCLH and the Trust on developing the NCL Waiting Room website, and was given the award for best oral presentation.

The event for healthcare professionals across London celebrated work done as part of the Enhancing Generalist Skills Programme, which aims to support doctors to work effectively, flexibly and confidently within our dynamic healthcare landscape. The programme uses a whole-person approach to healthcare, advocating for social justice and seeks new ways to reduce health inequalities. The events support health professionals to develop generalist skills, share best practice, improve patient care, reduce health inequalities, and enhance the patient journey.

The Waiting Room team collaborated with the UCLH psych liaisons in developing NCL Waiting Room, a new website helping people understand the mental health and wellbeing options across North Central London. Colleagues from UCLH developed a survey for professionals asking them about their needs for understanding the children’s mental health services and teams, as well as voluntary and community sector organisations, across North Central London (NCL). These results were used by the NCL Waiting Room team to inform the development of the website and ensure it is useful for professionals.

Photograph of Rosa a young woman with long dark hair

Rosa said: “I’m really pleased we have won this award in collaboration with our partners at UCLH. I think it shows how working together on innovations like NCL Waiting Room can have benefits for many people across different disciplines. I’m proud to share the good work we’ve done and look forward to working in partnership with others in the future.”