Risk Management, Compliance, & Patient Engagement Systems

Reference: 25-26457

Date response sent: 10/07/2026

Details of enquiry

Request information regarding your use of risk management, compliance, and patient engagement IT systems.

For each of the system types listed below, please provide the information requested where held. Where precise figures cannot be disclosed due to commercial sensitivity, please provide best estimates, cost bands, or confirmation where possible, in line with FOI guidance.

For each system, please confirm:

• Supplier name
• Contract term (months), if known
• Contract expiry date, if known
• Contract value or approximate annual cost / cost range (e.g. £0–£50k, £50k–£100k, etc.)

System areas requested

1. Incident and Risk Management System
2. Quality and Compliance Management System
3. Digital Patient Consent System
4. Patient Experience System (PREMs)
5. Patient Outcomes System (PROMs)

Response sent

1. Incident and Risk Management System

a. Supplier:  Smartgate Solutions Ltd

b. Contract Term: 36 months

c. Contract Expiry date:  30/03/27

d. Contract Value £269k excl VAT

2. Quality and Compliance Management System

See responses above to Question 1.

3. Digital Patient Consent System

No dedicated system, this is an integral part of our EPR (electronic patient record) system

4. Patient Experience System (PREMs)

a. Supplier name: Qualtrics LLC

b. Contract term (months):  12 months

c. Contract expiry date, if known:  23/12/26

d. Contract value :  £18k

5. Patient Outcomes System (PROMs)

See responses above to Question 4.