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Right Care, Right Person

Reference: 25-26211

Date response sent: 08/09/2025

Details of enquiry

I am requesting the following information under the Freedom of Information Act:

  1. Please state which police force/s serve the area covered by the Trust
  2. Any reports, assessments or data – internal or published – where the Trust has monitored the implementation and impact of Right Care, Right Person by the local police force/s
  3. Details of any serious incidents or patient safety incidents where Right Care, Right Person was a factor

Response sent

  1. Please state which police force/s serve the area covered by the Trust

Not applicable.  Our service provision is not limited to operating within a defined catchment area and is not served by a single local police force, as we provide a national specialised mental health and therapy service for patients from all over the UK.  We do not provide a walk-in service, and the outpatient nature our services focusses on delivering mainly psychological services via talking therapies.  All our patients appointments are all subject to both a referral and a waiting period.

The Tavistock and Portman NHS Foundation Trust would not be the commissioned pathway for emergency referrals made directly by the police force or other agencies, and The Royal Free Hospital, in Hampstead, located within the vicinity of our Head Office would be the commissioned pathway for these.

We are a small specialist NHS mental health trust which does not provide acute services.  We do not have an A&E department, nor provides services for emergency and/or inpatient admissions, nor detentions under the mental health act.  The outpatient nature of the services we provide are subject to both a referral and a waiting period, we would not ordinarily receive referrals directly from the police force.

  1. Any reports, assessments or data – internal or published – where the Trust has monitored the implementation and impact of Right Care, Right Person by the local police force/s

None.    You may be interested to read that:

  1. the Trust developed the THRIVE Framework for System Change in our services which takes a no tier no wrong door, population approach to CAMHS. This needs-based collaborative model of care facilitates clinicians and young people to jointly decide the type of help or support they might engage with (e.g., Getting Help, Getting More Help, Risk Support).  This provides a tailored decision-making approach embodies the spirit of RCRP, placing the right type of care with the right people at the right time and level.  The framework and its implementation details can be found here: implementingthrive.org
  2. In February 2024, the Trust appointed Patient Safety Partners (PSPs)—individuals who bring lived experience to help improve safety, training, and incident review processes across the organisation.  Further details on this may be found here:  Patient Safety Partners – Tavistock and Portman
  3. Details of any serious incidents or patient safety incidents where Right Care, Right Person was a factor

None

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