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Patient Engagement Portal (PEP)

Reference: 25-26341

Date response sent: 20/11/2025

Details of enquiry

  1. Does your Trust have a PEP?     Yes / No
  • If no, do you plan to have one?
  1. What is the name of your PEP product?
  2. What year did your PEP go live?
  3. Did staff receive formal training on using the PEP during implementation? Yes / No
  • If yes, was this mandatory?
  1. Do staff receive formal ongoing training on the PEP?     Yes / No
  • If yes, is this mandatory?
  1. Which job role and/or department provides support for staff using the PEP?
  2. Is it mandatory for staff to use the PEP?       Yes / No
  3. Which team led the PEP implementation process?
  4. Did your Trust have a formal implementation strategy or project plan for the PEP?  Yes / No
  5. Does your Trust have dedicated Project Management support for digital transformation?    Yes / No
  • If yes, please provide the job title ______________________________________
  1. Does your Trust have any ring-fenced funding to support digital transformation?     Yes / No
  2. Does your Trust have a designated board-level role with responsibility for digital strategy?       Yes / No
  • If yes, please provide the job title ______________________________________
  1. Do you have a dedicated team solely working on the PEP?     Yes / No
  • If yes, how many members of staff work on this team?
  1. From the following list, please tick which PEP functionalities are:
  • Live currently
  • Due to be implemented in the next 12 months
  Live 12 Mths
Notifications such as appointment confirmation and reminders    
Appointment scheduling/rescheduling    
Digital letters    
Test results    
Asynchronous messaging    
Forms for patients to complete via the portal such as PROMs, PREMs, pre and post-operative forms etc    
Patient-initiated follow-up (PIFU)    
Wait list validation    
Use of Artificial Intelligence    

 

  1. How many staff have logged on to the PEP in the last 6 months ___________
  2. Please provide a breakdown of the staff groups who have logged on to the PEP in the last 6 months, shown as percentages:

Response sent

  1. Does your Trust have a PEP?     Yes / No

Yes

  1. What is the name of your PEP product?

DrDoctor

  1. What year did your PEP go live?

March 2024

  1. Did staff receive formal training on using the PEP during implementation?

Yes

  • If yes, was this mandatory?

Yes

  1. Do staff receive formal ongoing training on the PEP?

No

  1. Which job role and/or department provides support for staff using the PEP?

The IMT Department

  1. Is it mandatory for staff to use the PEP?

Yes for the clinical areas in which it has been implemented

  1. Which team led the PEP implementation process?

The IMT Department

  1. Did your Trust have a formal implementation strategy or project plan for the PEP?

Yes

  1. Does your Trust have dedicated Project Management support for digital transformation?

No

  1. Does your Trust have any ring-fenced funding to support digital transformation?

No

  1. Does your Trust have a designated board-level role with responsibility for digital strategy?

No

  1. Do you have a dedicated team solely working on the PEP?

No

  1. From the following list, please tick which PEP functionalities are:
  • Live currently
  • Due to be implemented in the next 12 months
  Live 12 Mths  
Notifications such as appointment confirmation and reminders  Yes    
Appointment scheduling/rescheduling  No    
Digital letters  No    
Test results  N/a    
Asynchronous messaging  No Yes GIC Dept plans to use direct message functionality to ascertain availability to attend last minute appointments
Forms for patients to complete via the portal such as PROMs, PREMs, pre and post-operative forms etc  No Yes GDPR consent form distributed to some patients, referral triage form will be distributed within next few weeks
Patient-initiated follow-up (PIFU)  N/A    
Wait list validation  Yes    
Use of Artificial Intelligence  No    

 

  1. How many staff have logged on to the PEP in the last 6 months

We do not hold this data currently, and this will hopefully soon be resolved.

  1. Please provide a breakdown of the staff groups who have logged on to the PEP in the last 6 months, shown as percentages:

We cannot provide this as the portal has been set up for a specific number of clinical areas, and it’s roll-out has not been Trustwide.

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