Contents
Patient Complaints 2020 to April 2024
Reference: 24-25031
Date response sent: 19/04/2024
Details of enquiry
- how many complaints have been logged against the trust by patients for the years 2024 to date, 2023,2022, 2021 and 2020.
- I would also like to know what the complaint was for.
Response sent
| Corporate Complaints Received January 2020 to April 2024 |
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| Complaint Subject Matter | 2020 | 2021 | 2022 | 2023 | 2024 to April | |||||||
| Formal | Informal | Formal | Informal | Formal | Informal | Formal | Informal | Formal | Informal | |||
| Access to Treatment or Drugs | 16 | 1 | 26 | 1 | 14 | 10 | 3 | 1 | ||||
| Admissions/Discharges | 2 | 1 | 10 | |||||||||
| Appointments | 2 | 2 | ||||||||||
| Clinical | 19 | 3 | 36 | 1 | 16 | 1 | 3 | 1 | ||||
| Communications | 22 | 3 | 22 | 1 | 19 | 2 | 62 | 7 | 1 | |||
| Information Governance | 3 | 7 | 2 | 1 | 2 | |||||||
| Medical | 1 | |||||||||||
| Other | 3 | 4 | 6 | 1 | 1 | 2 | 9 | 9 | 10 | 5 | ||
| Patient Care | 1 | 1 | 1 | |||||||||
| Privacy, Dignity Wellbeing | 1 | |||||||||||
| Prescribing | 1 | |||||||||||
| Trust Admin, Policies | 7 | 1 | 13 | 1 | 2 | 1 | 2 | 1 | ||||
| Values and Behaviours | 5 | 1 | 5 | 4 | 2 | 2 | ||||||
| Waiting Times | 21 | 2 | 29 | 4 | 22 | 4 | 6 | |||||
| Total Complaints for Year | 98 | 15 | 148 | 11 | 81 | 11 | 109 | 20 | 15 | 6 | ||