LAN Hardware, WAN & Internet Connectivity and Phones
Reference: 24-25100
Date response sent: 26/06/2024
Details of enquiry
LAN
a1 Which primary LAN hardware do you use (eg Extreme, Juniper, Cisco)
Cisco and Fortinet
a2 When did you last conduct a major refresh of this infrastructure/how many devices?
December 2023
a3 Who is the reseller or supplier of this LAN hardware?
Convergence Group
a4 Who maintains the LAN?
Convergence Group
a5 When is your maintainance renewal/expiry date ?
June 2024 and is currently in Procurement
a6 Have you recently reviewed/when are you next reviewing this infrastructure?
See response to Qa5 above
WLAN Wireless LAN
b1 Which primary WLAN hardware do you use (eg Extreme, Juniper, Cisco)
Aruba
b2 When did you last conduct a major refresh of this infrastructure/how many devices?
December 2023
b3 Who is the reseller or supplier of this WLAN hardware?
Trustmarque
b4 Who maintains the WLAN?
Trustmarque
b5 When is your maintainance renewal/expiry date ?
June 2025
b6 Have you recently reviewed/when are you next reviewing this infrastructure?
Reviewed in December 2023
Data Centre
c1 Which primary data centre hardware do you use (eg Extreme, Juniper, Cisco)
Cisco
c2 When did you last conduct a major refresh of this infrastructure/how many devices?
December 2023
c3 Who is the reseller or supplier of this data centre hardware?
Convergence Group
c4 Who maintains the data centre equipment?
Convergence Group
c5 When is your contract renewal/expiry date ?
This is currently under renewal
c6 Have you recently reviewed/when are you next reviewing this infrastructure?
March 2023
c7 Which DC compute technology do you use? (eg HP, Lenovo, Supermicro)
DELL
c8 Which DC storage technology do you use? (eg netapp, dell, IBM)
N/A
WAN/Internet Connectivity
d1 Who provides your WAN (eg BT, Virgin)
BT/Virgin
d2 Who provides your internet connectivity (eg BT, Virgin)
BT/Virgin
d3 When is your maintainance renewal/expiry date ?
July 2026
d4 Who provides your SD-WAN (eg Palo Alto, Meraki)
Not applicable
d5 Do you plan to introduce SD-WAN in the future?
We do not hold this data
d6 Have you recently reviewed/when are you next reviewing this infrastructure?
We do not hold this data
d7 Which hypervisor do you use (eg VMware)
HYPER-V
e1 Which SIP carrier do you use (eg BT, Gamma, Virgin)
Gamma
e2 Who provides/resells this SIP?
Ultima Business Solutions
e2 How many SIP channels do you have
45 channels
e3 When is your contract renewal/expiry date ?
March 2025
e4 Have you recently reviewed/when are you next reviewing this service?
March 2024
Mobile
f1 Which Mobile carrier do you use (eg Vodafone)
EE Telefonica
f2 Who provides/resells this service ?
EE Telefonica
f2 How many mobile connections do you have
300
f3 When is your contract renewal/expiry date ?
August 2024
f4 Have you recently reviewed/when are you next reviewing this service?
Yes, August 2023
Telephony
g1 Which phone systems do you use (eg Mitel, Avaya, 8×8)
Cisco
g2 When was the current system installed?
Various dates ranging from October 2021 to April 2024
g3 Is this on premise or cloud based?
on premise
g4 How many users?
1200 extensions
g5 When is your contract renewal/expiry date ?
Various dates ranging from June 2024 to September 2025
g6 Have you recently reviewed/when are you next reviewing this service?
Yes, March 2024
Teams Phone System
h1 Do you use Microsoft for PSTN calling?
No
h2 Which types of Microsoft telephony do you use (eg Calling plan, Skype, Operator Connect, Direct routing)
N/A
h3 How many users?
Not applicable – see response to h1 above
h4 If you dont currently use, are you looking to implement ?
We do not hold this data
h5 Have you recently reviewed/when are you next reviewing this service?
March 2024
Contact centre
i1 Which contact centre systems do you use (eg Genesys, Avaya, Enghouse)
Enghouse
i2 When was the current system installed?
We do not hold this data
i3 Is this on premise or cloud based?
On premise
i4 How many agents?
14 agents
i5 When is your contract renewal/expiry date ?
2025
i6 Have you recently reviewed/when are you next reviewing this service?
Circa July 2025
Response sent
(Answers provided above)