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ITSM Software

Reference: 24-25045

Date response sent: 02/05/2024

Details of enquiry

  1. Number of employees
  2. Number of IT staff
  3. Current ITSM solution
  4. Cloud or on-premise
  5. If on-premise, do you have a cloud migration strategy?
  6. If yes, please share more details, including budget allocation.
  7. Number of licenses
  8. Length of contract
  9. Contract expiry date
  10. Contract review date
  11. Annual cost of contract
  12. Total cost of contract
  13. Person responsible for the software and their contact details
  14. Person responsible for any future projects on reviewing or replacing the software and their contact details

Response sent

  1. Number of employees

This data is publicly available at: https://digital.nhs.uk/data-and-information/publications/statistical/nhs-workforce-statistics

  1. Number of IT staff

The total number of staff in IT Infrastructure and IT Service Desk totals 15

  1. Current ITSM solution

Hornbill

  1. Cloud or on-premise?

Cloud

  1. If on-premise, do you have a cloud migration strategy?

Not applicable, see above response

  1. If yes, please share more details, including budget allocation.

Not applicable, see above response

  1. Number of licenses

37 named licenses, which non-IT departments service management systems

  1. Length of contract

12 months

  1. Contract expiry date

14/06/24

  1. Contract review date

14/03/24

  1. Annual cost of contract

£33,554 inc VAT

  1. Total cost of contract

£33,554 inc VAT

  1. Person responsible for the software and their contact details

The Procurement Manager, procurement@tavi-port.nhs.uk

  1. Person responsible for any future projects on reviewing or replacing the software and their contact details

The Procurement Manager, procurement@tavi-port.nhs.uk

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