Contents
ITSM Software Expenditure 2024/25
Reference: 25-26271
Date response sent: 26/09/2025
Details of enquiry
- What ITSM solution are you using? E.g. ServiceNow, Hornbill, Halo, Freshservice, Ivanti, BMC, Xurrent, etc
- Running costs: Please provide the past 18months (since April 2024) costs against the below line items.
| Item | Total | |
| 1.1 | Implementation (if applicable) | |
| 1.2 | Subscription / Licencing | |
| 1.3 | Support | |
| 1.4 | Professional Services (project work etc) | |
| 1.5 | Managed Services (where applicable) | |
| 1.6 | Approximate Staff costs ass’c with running the platform | |
| And/Or | ||
| 1.7 | Number of FTE associated to platform operations (if unable to provide answer to 1.6) |
Response sent
- What ITSM solution are you using? E.g. ServiceNow, Hornbill, Halo, Freshservice, Ivanti, BMC, Xurrent, etc
Hornbill
- Running costs: Please provide the past 18months (since April 2024) costs against the below line items.
| Item | Total | |
| 1.1 | Implementation (if applicable) | Not applicable |
| 1.2 | Subscription / Licencing | £34,813 |
| 1.3 | Support | £3k |
| 1.4 | Professional Services (project work etc) | Not applicable |
| 1.5 | Managed Services (where applicable) | Not applicable |
| 1.6 | Approximate Staff costs ass’c with running the platform | Nil |
| And/Or | ||
| 1.7 | Number of FTE associated to platform operations (if unable to provide answer to 1.6) | Not applicable. This is a tool for service desk analysts in several departments to use in order to manage their day to day work, There are 47 subscriber licences for this service |