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Interpreting and Translation Services

Reference: 24-25389

Date response sent: 10/12/2024

Details of enquiry

  1. The number of written translation requests and how many were met (e.g. January 2023 – 2 requests / 2 met)
  2. The number of pre-booked telephone interpretation requests and how many were met?
  3. The number of on-demand telephone interpretation requests and how many were met?
  4. The number of face-to-face interpretation requests and how many were met?
  5. A breakdown of the number of Face to Face Interpreter requests by language (e.g. January 2023: Polish 80 / Romanian 62 / Bulgarian 50 / Urdu 22 etc for each language each moth)
  6. What % of Face to Face Interpreter requests were met?
  7. How many Interpreters Did Not Attend their appointments?
  8. How many patients did not attend their appointment?
  9. How many patients who did not attend appointments needed an interpreter?
  10. How many bookings were cancelled by patients last minute?
  11. What was the total spending for the year across all interpretation and translation services?
  12. Who is the incumbent provider for the Trust?
  13. When did the current contract come into effect?

Response sent

  1. The number of written translation requests and how many were met (e.g. January 2023 – 2 requests / 2 met)
  2. The number of pre-booked telephone interpretation requests and how many were met?
  3. The number of on-demand telephone interpretation requests and how many were met?
  4. The number of face-to-face interpretation requests and how many were met?
  5. A breakdown of the number of Face to Face Interpreter requests by language (e.g. January 2023: Polish 80 / Romanian 62 / Bulgarian 50 / Urdu 22 etc for each language each moth)
  6. What % of Face to Face Interpreter requests were met?
  7. How many Interpreters Did Not Attend their appointments?
  8. How many patients did not attend their appointment?
  9. How many patients who did not attend appointments needed an interpreter?
  10. How many bookings were cancelled by patients last minute?

The Trust’s response to Questions 1-10 above is as follows:

When reading our responses below, it might be helpful for you to understand that the Tavistock and Portman NHS Foundation Trust is a small specialist mental health Trust, and not a hospital. We provide outpatient, and mainly psychological, services. We do not provide acute services, nor inpatient patient services, and do not have an A&E department.

We do not hold our translation and interpreting data and costs in a way that enables us to split out the different types of language services used as we have a single accounting code to record all types of interpreting and translating, and so it is all coded and reported alike as a single expenditure type.

We are, therefore, unable to provide you with a breakdown of spend for the different language service types.

11. What was the total spending for the year across all interpretation and translation services?

£56,428 from Nov23-Nov24(12 months)

12. Who is the incumbent provider for the Trust?

DA Languages

13. When did the current contract come into effect?

April 2024

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