Digital Dictation, Transcription, Video Consultation
Reference: 25-26433
Date response sent: 26/01/2026
Details of enquiry
- Digital Dictation
a. Name of supplier & product
b. Number of user licences
c. Procurement method (e.g., framework)
d. Contract start date
e. Contract expiry date (please specify fixed end date vs option to extend/rolling contract)
f. Total contract value (if available)
g. Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return)
h. Key internal stakeholder role/title
i. Desired features not currently delivered (optional)
- Outsourced Transcription
a. Name of supplier & product
b. Procurement method (e.g., framework)
c. Contract start date
d. Average monthly volume of letters (if available)
e. Average monthly volume of lines (if available)
f. Total contract value (if available)
g. Key internal stakeholder role/title
h. Desired features not currently delivered (optional)
- Speech Recognition
a. Name of supplier & product
b. Number of user licences
c. Procurement method (e.g., framework)
d. Contract start date
e. Contract expiry date (please specify fixed end date vs option to extend/rolling contract)
f. Total contract value (if available)
g. Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return)
h. Key internal stakeholder role/title
i. Desired features not currently delivered (optional
- Ambient AI Scribe
a. Name of supplier & product
b. Number of user licences
c. Procurement method (e.g., framework)
d. Contract start date
e. Contract expiry date (please specify fixed end date vs option to extend/rolling contract)
f. Total contract value (if available)
g. Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return)
h. Pilot stage (if applicable, please specify supplier, pilot duration, and scope)
i. Key internal stakeholder role/title
j. Desired features not currently delivered (optional)
- Video Consultation
a. Name of supplier & product
b. Number of user licences
c. Procurement method (e.g., framework)
d. Contract start date
e. Contract expiry date (please specify fixed end date vs option to extend/rolling contract)
f. Total contract value (if available)
g. Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return)
h. Key internal stakeholder role/title
i. Desired features not currently delivered (optional)
j. Average number of video appointments per month/year
k. % of virtual/remote consultations conducted using video vs telephone
- Health Information Systems
a. PAS (Patient Administration System)
b. EPR (Electronic Patient Record)
c. eDMS (Electronic Document Management System)
d. RIS (Radiology Information System)
e. LIMS (Laboratory Information Management System)
f. e-Correspondence (e.g., Docman)
g. Hybrid Mail (e.g., Synertec, Healthcare Communications)
h. Patient Portal (e.g., Patient Knows Best)
Response sent
The Trust confirms that the Associate Director of IM&T is the internal stakeholder for all the systems listed below.
- Digital Dictation
a. Name of supplier & product
Freedom of Speech, Dragon Speech Recognition Software
b. Number of user licences
88
c. Procurement method (e.g., framework)
Request for Quote
d. Contract start date
01/07/2023
e. Contract expiry date (please specify fixed end date vs option to extend/rolling contract)
30/06/26
f. Total contract value (if available)
Licences are purchased as/when needed. We do not have an overarching contract.
g. Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return)
No
h. Key internal stakeholder role/title
The Procurement Manager
i. Desired features not currently delivered (optional)
We do not hold this data
- Outsourced Transcription
Not Applicable. The Trust does not outsource Transcription Services
- Speech Recognition
Please see our responses to section 1 above ) – Digital Dictation. We use the same software for Digital Dictation and Speech Recognition
- Ambient AI Scribe
Not applicable, we do not use this.
- Video Consultation
a. Name of supplier & product
Zoom Video Conferencing
b.Number of user licences
- Annual Meeting for up to1000 Participants
- Enterprise Active Host I Annual:
- Webinar 1000 Annual
- Zoom Rooms Annual
c. Procurement method (e.g., framework)
Framework RM1557.14
d. Contract start date
1st February 2026
e. Contract expiry date (please specify fixed end date vs option to extend/rolling contract)
30th January 2027.
f. Total contract value (if available)
£38, 040
g. Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return)
No
h. Key internal stakeholder role/title
The Procurement Manager
i. Desired features not currently delivered (optional)
We do not hold this data
j. Average number of video appointments per month/year
Monthly average is circa 1,100 sessions
k. % of virtual/remote consultations conducted using video vs telephone
Just under 62% video consultations, and 38% telephone consultations.
- Health Information Systems
a. PAS (Patient Administration System)
Carenotes
b. EPR (Electronic Patient Record)
Carenotes
c. eDMS (Electronic Document Management System)
No System Installed
d. RIS (Radiology Information System)
No System Installed
e. LIMS (Laboratory Information Management System)
No System Installed
f. e-Correspondence (e.g., Docman)
No System Installed
g. Hybrid Mail (e.g., Synertec, Healthcare Communications)
No System installed
h. Patient Portal (e.g., Patient Knows Best)
DrDoctor