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Clinical Software Systems

Reference: 24-25194

Date response sent: 22/08/2024

Details of enquiry

  1. EPR (Electronic Patient Record): An Electronic Patient Record (EPR) is a digital version of a patient’s paper chart. EPRs are real-time, patient-centered records that make information available instantly and securely to authorized users.
  2. Patient Engagement Portal: A Patient Engagement Portal is an online platform that enables patients to interact with their healthcare providers, access their medical records, schedule appointments, and receive educational materials and support.
  3. Patient Access System: A Patient Access System allows patients to manage their appointments, access personal health information, and communicate with healthcare providers, enhancing their overall experience and engagement.
  4. Virtual Ward Software: Virtual Ward Software is used to manage and monitor patients remotely, typically those with chronic conditions or those recovering from surgery, to provide continuous care and reduce hospital admissions.
  5. Population Health Management Software: Population Health Management Software helps healthcare providers manage and analyze health data for a specific population to improve health outcomes, reduce costs, and enhance the patient experience.
  6. Contact Centre: Contact Centre software facilitates communication between patients and healthcare providers, managing inbound and outbound calls, emails, and other forms of communication efficiently.
  7. Telecare Software: Telecare Software provides remote care services to patients, using technology to monitor health conditions and support independent living, often for elderly or disabled individuals

Response sent

Please note that most of the systems included in your request are not used by this Trust.  This is because the Tavistock and Portman NHS Foundation Trust is a specialist mental health Trust, and not a hospital.  We provide outpatient, and mainly psychological, services.  We do not provide acute services, nor inpatient patient services, nor detention facilities,  and do not have an  A&E department.

 

  1. EPR (Electronic Patient Record): An Electronic Patient Record (EPR) is a digital version of a patient’s paper chart. EPRs are real-time, patient-centered records that make information available instantly and securely to authorized users.

a. System type:

Electronic Patient Record

b. Supplier name:

Advanced Healthcare

c. System name:

Carenotes

d. Date installed:

2014

e. Supplier contract expiration:

28/02/26

f. Is this contract annually renewed? – Yes/No

No

g. Do you currently have plans to replace this system? – Yes/No

No

h. Procurement framework:

CIS Call off Framework

i. Other systems it integrates with:

Microsoft Office

j. Total value of contract (£):

£792,858

k. Notes – e.g. we are currently out to tender:

N/A

l. Framework used:

CIS Call Off Framework

  1. Patient Engagement Portal: A Patient Engagement Portal is an online platform that enables patients to interact with their healthcare providers, access their medical records, schedule appointments, and receive educational materials and support.

DrDoctor

a. System type:

Patient Engagement Portal

b. Supplier name:

INCH Limited

c. System name:

DrDoctor

d. Date installed:

March 2024

e. Supplier contract expiration:

30/03/28

f. Is this contract annually renewed? – Yes/No

No

g. Do you currently have plans to replace this system? – Yes/No

No

h. Procurement framework:

G-Cloud RM1557.13

i. Other systems it integrates with:

Rhapsody

j. Total value of contract (£):

£300,000

k. Notes – e.g. we are currently out to tender:

N/A

l. Framework used:

G-Cloud RM1557.13

  1. Patient Access System: A Patient Access System allows patients to manage their appointments, access personal health information, and communicate with healthcare providers, enhancing their overall experience and engagement.

Same as Patient Engagement Portal Q2

  1. Virtual Ward Software: Virtual Ward Software is used to manage and monitor patients remotely, typically those with chronic conditions or those recovering from surgery, to provide continuous care and reduce hospital admissions.

The Trust does not have this type of system

  1. Population Health Management Software: Population Health Management Software helps healthcare providers manage and analyze health data for a specific population to improve health outcomes, reduce costs, and enhance the patient experience.

The Trust does not have this type of system

  1. Contact Centre: Contact Centre software facilitates communication between patients and healthcare providers, managing inbound and outbound calls, emails, and other forms of communication efficiently.

a. System type:

Vendor Support

b. Supplier name:

5i/Ultima

c. System name:

Enghouse, Touchpoint

d. Date installed:

March 2022

e. Supplier contract expiration:

March 2025

f. Is this contract annually renewed? – Yes/No

No

g. Do you currently have plans to replace this system? – Yes/No

No

h. Procurement framework:

G-Cloud RM1557.13

i. Other systems it integrates with:

Reception console and auto-attendant

j. Total value of contract (£):

£8,838.12

k. Notes – e.g. we are currently out to tender:

N/A

l. Framework used:

no

  1. Telecare Software: Telecare Software provides remote care services to patients, using technology to monitor health conditions and support independent living, often for elderly or disabled individuals

The Trust does not have this type of system

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