Citizen Engagement Platform

Reference: 25-26221

Date response sent: 15/08/2025

Details of enquiry

1. Do you use a Citizen Engagement platform?
2. If so, what tools do you use?
3. How much do you spend annually on a Citizen Engagement tool?
4. Which month & year does your contract with your supplier end?

A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.

These platforms can be used by governments, cities, or organisations to:

• Collect feedback on policies, services, or community issues
• Conduct surveys and polls
• Enable reporting of local issues, like potholes or graffiti
• Share updates, news, and documents with the public
• Encourage participatory budgeting or co-creation of solutions

Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making

Response sent

1. Do you use a Citizen Engagement platform?

Yes, for patient engagement

2. If so, what tools do you use?

a. DrDoctor – Patient Engagement Portal

b. Qualtrics

3. How much do you spend annually on a Citizen Engagement tool?

£100K and £42k

4. Which month & year does your contract with your supplier end?

a. March 2027

b. December 2025