Artificial intelligence Based Software

Reference: 25-26423

Date response sent: 21/01/2026

Details of enquiry

AI Use in Operations: Does your organisation currently use any form of Artificial Intelligence (AI) or automated systems in its operations?

a. If yes, please list the tools or systems in use and provide a brief description of their purpose (e.g., administrative support, triage, analytics, chatbot services, etc.).

b. If not, please state whether your organisation has explored or piloted any AI-based technologies in the past 3 years.

2. AI for Decision-Making: Does your organisation use AI or algorithmic systems to support or inform decision-making in any area (e.g., resource allocation, risk assessments, case prioritisation)?

a. If yes, please describe the type of decision-making supported and the nature of the AI’s role (e.g., advisory, automated assessment, automated decision).

b. Please also confirm whether human oversight is applied.

3. AI Chatbots and Customer Interaction: Does your organisation currently use chatbots or virtual assistants—AI-driven or rules-based—to support public enquiries or internal staff functions?

a. If yes, please specify their purpose, whether they are AI-based, and when they were implemented.

4. Policies and Governance: Does your organisation have any formal policy, strategy, or guidance relating to the use of Artificial Intelligence or automated decision-making?

a. If yes, please supply a copy or provide a link.

b. If not, please indicate whether such a policy is in development.

Data Protection and Ethics: If AI systems are used, what measures or frameworks does your organisation have in place to ensure:

a. Compliance with data protection and privacy obligations

b. Transparency for service users

c. Ethical or responsible use

(For example, DPIAs, algorithmic impact assessments, ethical guidelines—if applicable.)

Trials, Pilots, or Future Plans: Has your organisation run any pilots, trials, or exploratory projects involving AI in the last 3 years, or does it plan to do so in the next 12–24 months?

a. If yes, please provide brief details of the purpose, timeline, and status of these initiatives.

7. Staff Training and Awareness: Does your organisation provide any training, guidance, or internal communications to staff relating to AI, its use, or its implications?

a. If yes, please describe the type of training or include documents if available.

Response sent

AI Use in Operations: Does your organisation currently use any form of Artificial Intelligence (AI) or automated systems in its operations?

a. If not, please state whether your organisation has explored or piloted any AI-based technologies in the past 3 years.

The Trust has considered the AI marketplace but has not yet piloted any AI-based technologies.

The Tavistock and Portman NHS Foundation Trust is currently working towards a merger with another organisation, as explained on our website: Our future options – Tavistock and Portman

The Trust does not currently have an IT Strategy and does not hold information on future IT delivery models, as these would require additional input from our proposed merger partner before release, and there is no definitive timescale for completion of this.

AI for Decision-Making: Does your organisation use AI or algorithmic systems to support or inform decision-making in any area (e.g., resource allocation, risk assessments, case prioritisation)?

AI Chatbots and Customer Interaction: Does your organisation currently use chatbots or virtual assistants—AI-driven or rules-based—to support public enquiries or internal staff functions?

Policies and Governance: Does your organisation have any formal policy, strategy, or guidance relating to the use of Artificial Intelligence or automated decision-making?