Our Care Quality Commission rating

In November 2018 our regulator the Care Quality Commission (CQC) rated our Trust as Good across all categories.

In January 2021 the CQC rated our Gender Identity Development Service (GIDS) as Inadequate.

Overall Trust rating

Overall rating for this trust Good

  • Are services safe? Good
  • Are services effective? Outstanding
  • Are services caring? Good
  • Are services responsive? Good
  • Are services well-led? Good
CQC inspected and rated good

The full reports include ratings for the Trust’s core services and are available to download from the CQC website.

View the Tavistock and Portman on the CQC website

View the CQC report on their website


Rating for GIDS

Overall rating for this service: Inadequate

  • Are services safe? Requires Improvement
  • Are services effective? Requires Improvement
  • Are services caring? Good
  • Are services responsive to people’s needs? Inadequate
  • Are services well-led? Inadequate

CQC inadequate rating

Download full inspection report for Tavistock and Portman NHS Foundation Trust


About the CQC

The CQC is the independent regulator of health and social care in England.

The CQC makes sure health and social care services provide people with safe, effective, compassionate, high-quality care and, wherever necessary, encourages care services to improve.

The CQC monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety and publishes what it finds, including performance ratings to help people choose care.

The CQC works in the following ways:

  • Making sure services meet fundamental standards that people have a right to expect whenever they receive care
  • Registering care services that meet CQC’s standards
  • Monitoring, inspecting and regulating care services to make sure that they continue to meet the standards
  • Protecting the rights of vulnerable people, including those whose rights are restricted under the Mental Health Act
  • Listening to and acting on people’s experiences of care
  • Involving the public and people who receive care in its work and working in partnership with other organisations and local groups
  • Challenging all providers, with the worst performers getting the most attention
  • Making fair and authoritative judgements, supported by the best information and evidence
  • Taking appropriate action if care services are failing to meet fundamental standards of quality and safety
  • Carrying out in-depth investigations to look at care across the system
  • Reporting on the quality of care services, publishing clear and comprehensive information, including performance ratings to help people choose care.

Find out more about the CQC

Statement in response to the January 2021 CQC report on GIDS

In 2016 the CQC rated our Gender Identity Development Service as Good, but following its inspection in October, it has now rated the service...