Improving system capability of new roles development

We were commissioned to develop an evidence-based Good Practice Guide in Developing New Workforce Roles in 2018.


This guide was aimed to support workforce planners/leads, senior managers, service managers, strategic workforce leads and Human Resources/Organisational Development leads in designing new roles that are rewarding, sustainable and affordable in the local context.

This year we focused on promoting and raising awareness of the Good Practice Guide in Developing New Workforce Roles. 


Workforce is crucial to the success of the NHS Long term plan and People Plan ambitions and new roles is one of the enablers of the workforce. New roles enable more workforce flexibility and capability both at the local and national levels. Our project on new roles is therefore directly linked to both plans’ ambitions. 


Project Outcomes 

  • Good Practice Guide in Developing New Workforce Roles
  • Virtual seminars promoting Good Practice Guide in Developing New Workforce Roles in each Health Education England regions delivered in 2021
  • Films: Sharing good practice to help you develop and implement new roles

New roles enable more workforce flexibility and capability at local and national levels. Films are now available capturing key lessons learned around the development and implementation of new roles.

The films introduce the Good Practice Guide in Developing New Workforce Roles and outline headlines from the seminars on supporting workforce planners and leaders.


New roles resources and tools

  1. PDF Tool - Good Practice Guide in Developing New Workforce Roles
  2. Interactive Tool - Good Practice Guide in Developing New Workforce Roles
  3. HEE STAR Tool 
  4. New Roles in Mental Health
  5. Films capturing key lessons learned around the development and implementation of new roles.


If you have would like to find out more about this project, please email Joanna Daci, Senior Project Manager. 

01. 08.2021 - New roles seminars have now ended!

We are pleased to announce that we have now completed our series of 'New Roles' seminars. We had a fantastic turn out over the last few months, with NHS colleagues joining us from the various regions across England.  The seminars introduced professionals to the New Roles toolkit and explained how it can be adapted within organisations. It was a great space for sharing experiences, learning and bring new ideas to the table. We are pleased to have successfully explored equality, diversity and inclusion perspectives when implementing new roles. 

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