Using reflective practice with frequent attenders: development of an e-learning module

To support front line staff to better understand and manage their needs when working with frequent service attenders through reflective practice.


People who attend A&E and primary care frequently and often inappropriately may sometimes have underlying psychological issues, this programme enables non-mental health-trained staff to explore these issues through reflective practice.


An e-learning module for front-line emergency services, A&E and primary care staff demonstrating the benefits of reflective practice. Product available on the e-Learning for Health:


  • Tavistock and Portman NHS Foundation Trust, The Royal College of Psychiatrists
  • The Royal College of General Practitioners, Oxford Health NHS Foundation Trust
  • Birmingham and Solihull Mental Health NHS Foundation Trust
  • Leicestershire Partnership NHS Trust
  • Devon NHS Personality Disorder Service
  • West Midlands Ambulance Service
  • Mind
  • Health Education England 
  • e-Learning for Health

Project lead

Brian Rock

Director of Education & Training / Dean of Postgraduate Studies

Brian Rock

If you're interested to learn more about this project, email us

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