TEL service catalogue 2020



1. Online learning platforms

Description       

Moodle is the Trust’s virtual learning environment. It is used extensively in DET and supports all long and short courses and most CPDs. It is also used by Family Nurse Partnership.

https://moodle.tavistockandportman.ac.uk  

Requirements  

Users are required to have Internet access to use Moodle and accept the Site Policies on first use. A Shibboleth account is required. 

Delivery expectations   

TEL work closely with all relevant stakeholders to ensure consistent and stable access. 

Support materials          

There are numerous resources available on the use of Moodle on the TEL webpages. 

Fees     

There is no internal fee associated with this service. Exceptions apply with regard to access to Library reading lists delivered through Moodle.

Contact

telsupport@tavi-port.nhs.uk; 0208 938 2291 / 2293

Description       

Turnitin is a third-party plagiarism detection tools that sits within our installation of Moodle as a plugin.

All summative assignments submitted through Moodle will automatically generate a plagiarism report.

Tutors also have access to Feedback Studio, a way of marking and annotating student scripts.

Requirements  

Users are required to have Internet access in order to use Moodle and accept the Site Policy on first use.  They will also need to accept Turnitin’s T&Cs on first use. A Shibboleth account is required.

Delivery expectations   

TEL work closely with all relevant stakeholders to ensure consistent and stable access. 

Support materials          

There are numerous resources available on the use of Moodle and Turnitin on the TEL webpages.  

Fees

There is no internal fee associated with this service. 

Contact

telsupport@tavi-port.nhs.uk; 0208 938 2291 / 2293

Description       

BoB is a third-party video and radio streaming platform that can be access by anyone with a Shibboleth username and password. 

This academically-focused system allows staff and students at subscribing institutions to record programmes from over 65 free-to-air channels, and search the archive of over 2 million broadcasts. Users can also create their own clips.

Programmes can be embedded in Moodle.

https://learningonscreen.ac.uk/ondemand  

Requirements  

Users are required to have Internet access in order to use BoB. A Shibboleth account is required.

Delivery expectations   

TEL work closely with all relevant stakeholders to ensure consistent and stable access. 

Support materials          

BoB is promoted by the Library, who provide the necessary support material.  

Fees

There is no internal fee associated with this service. 

Contact

telsupport@tavi-port.nhs.uk;  0208 938 2291 / 2293

2. Zoom

Description       

TEL will support and manage (using our own equipment and Zoom accounts) any online group seminar (lesson) for DET courses where remote access by a student or tutor is required.

An example would be bringing a remote student or tutor into a face-to-face seminar. The key criterion is that it must be a teaching session involving student groups. 

TEL do not support processes around education and training (course team meetings, personal tutorials, exam boards, etc.) or any other non-DET business in the Trust (business development, HR interviews, clincal meetings etc.).

Zoom has not been authorised for clinical use with service users.

Requirements  

Users will be required to complete an online form to request our lesson support service. Authorisation from the Portfolio Manager/Course Lead is required.

Delivery expectations   

TEL will undertake tests with the remote participant(s) and then manage all sessions where remote access is required. 

Support materials          

Zoom screencasts.

Costs    

There is no internal cost associated with this service.

Contact

telsupport@tavi-port.nhs.uk; 0208 938 2291 / 2293

Description       

Zoom can host webinars of up to 100 remote delegates. An example would be an online open day or webinar.

Requirements  

Users are required to contact TEL via email with requirements. 

Delivery expectations   

TEL will undertake all tests and manage the webinar throughout, including assigning a moderator and generating post-webinar reports from Zoom.  

Support materials          

N/A.

Fees

There is no internal fee associated with this service.

Contact

telsupport@tavi-port.nhs.uk;  0208 938 2291 / 2293

Description       

A live stream is a passive experience similar to watching a traditional TV broadcast. TEL offers two forms of live stream.

1. Open Stream - anyone with the stream link can join. This means the stream can be accessed by others beyond it's intended audience if the link is shared. We will supply a password to offer some security. 

2. Locked Stream - only individuals who have been invited via email may view the stream. These individuals will not be able to share this link. 

It is expected that requests for live streaming will come through the central Communications team or the Continuing Education and Development Unit (CEDU). 

Requirements  

Remote participants need an Internet-connected device (PC, laptop, tablet, smartphone) to watch the live stream. Authentication where used is manged through Zoom. 

Delivery expectations   

TEL require 1 weeks’ notice to ensure the live stream can be supported.

Support materials          

Not required. 

Fees

There is no internal fees associated with this service. However, we do insist a robust case is made for live streaming an event as there are considerable internal resource implications for TEL. 

Contact

telsupport@tavi-port.nhs.uk; 0208 938 2291 / 2293

3. Video recording

Description       

With prior warning, TEL are able to record lectures and events held in the Lecture Theatre.

We can also record lectures/events around the Clinic using a camcorder system. 

Requirements  

Users are required to complete an online recording request form containing all requirements. Part if this requires that the relevant consents have been gathered prior to contacting TEL. 

Delivery expectations   

Lecture/event recording is a manual process. It requires someone from the TEL team to manage the equipment during the lecture/event and then substantial post-production editing by the TEL Videographer.

If recording is approved, TEL undertake this process and give an estimation of when the edited file will be available for distribution. Editing can take several days depending on current TEL workload and staffing.   

Support materials          

N/A.

Fees

There is no internal fee associated with recording a standard lecture/event.

If the request doesn’t fall within our normal parameters (e.g. it is an external event), a flat rate of £50 per hour will be charged for all recording and editing work. 

Contact

telsupport@tavi-port.nhs.uk; 0208 938 2291 / 2293

Description       

TEL offer a bespoke video recording service for course promotional material, service user interviews and so on. 

Requirements  

Users are required to complete an online recording request form containing all requirements.

Delivery expectations   

If recording is approved, TEL undertake this process and give an estimation of when the edited file will be available for distribution. Editing can take several days depending on current TEL workload and staffing.   

Support materials          

N/A.

Costs    

There is no internal cost associated with recording a bespoke video for Trust purposes.

If the request doesn’t fall within our normal parameters (e.g. an external request), a flat rate of £50 per hour will be charged for all recording and editing work. 

Contact

telsupport@tavi-port.nhs.uk; 0208 938 2291 / 2293

4. Classroom support

Description       

TEL can provide support and setup for our 50 Qwizdom handsets.

Qwizdom allows participants to register answers to a question presented by the lecturer on a PowerPoint slide. 

They can be used for interactive lectures, end-of-event surveys and so on.

Requirements  

Users are required to contact TEL via email. 

Delivery expectations   

Qwizdom support should be requested several weeks before the event as there is considerable setup and slide preparation involved.   

Support materials          

N/A 

Fees

There is no internal fee associated with requesting Qwizdom support within normal working hours (8am-5pm, Mon-Fri).

TEL do not support Qwizdom for external events.    

Contact

telsupport@tavi-port.nhs.uk; 0208 938 2291 / 2293

Description       

TEL support the audio-visual equipment in the seminar and meeting rooms. This include projectors, flat screens and speakers. IT Services are responsible for the PCs in the spaces.

We are unable to support Macs or external devices.

Requirements  

N/A.

Delivery expectations   

All equipment is checked daily between 8am and 9am. Issues and problems can be reported to TEL.    

Support materials          

User quides are available on the TEL webpages.

Fees

There is no internal fee associated with requesting AV support within normal working hours (8am-7pm, Mon-Fri).

Contact

telsupport@tavi-port.nhs.uk; 0208 938 2291 / 2293

5. Recording suites

Description       

TEL are responsible for ensuring the recording suites in the Trust are functional. The suites are: Studios B/C, Studios D/E, rms 127/8 and rms 231/2.

These suites are used extensively by our clinical trainees.

We do not support recording equipment in clinical offices or off-site.

Requirements  

Users are required to report malfunctions to TEL when first encountered.

Delivery expectations   

The suites are checked on regular basis. Clinical recordings remaining on the Panasonic hard drives are deleted on a regular basis.     

Support materials          

User guides are available in the suites and on the TEL webpages.  

Fees     

There is no internal fee associated with requesting AV support within normal working hours (8am-7pm, Mon-Fri).

Contact

telsupport@tavi-port.nhs.uk; 0208 938 2291 / 2293

Description       

TEL issue some clinical trainees with a DiskAshur encrypted hard drive for the academic year.

TEL manage the transfer of clinical recordings from the DVDs produced in the recording suites to individual hard drives. 

Requirements  

User guides are available in every suite and bespoke training can be delivered to new trainees on request.  

Delivery expectations   

TEL will resolve any issue with a hard drive, either internally or through the vendor.      

Support materials          

User guides and terms and conditions are issued to the clinical trainees.   

Fee

There is no internal fee associated with requesting support.

Contact

telsupport@tavi-port.nhs.uk; 0208 938 2291 / 2293