Moodle Accessibility Statement

The Tavistock and Portman NHS Foundation Trust is committed in ensuring that the educational platforms and resources we use with our staff and students are accessible and comply with the The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952 and Equality Act 2010.

The concept of universal design underpins the use of learning technology at the Trust. Drawing on the work of Jane Seale (E-Learning and Disability in Higher Education: Accessibility Research and Practice, 2nd edn, 2014 ) and others, the fundamental premise is that no learner should be disenfranchised or marginalised when engaging with our technology-enhanced learning experiences. 

Universal design, in its most simple interpretation, is a common-sense approach that means that, that which is good for one student will be good for all students. For example, adding subtitles to a video will help specifically a student who is deaf but equally improve the learning experience for all students.

This accessibility statement describes how we make Moodle, the Trust’s virtual learning environment (VLE), accessible and what to do if you have problems accessing any part of it.

Moodle itself contains a range of applications, most of which comply with the required standards. However, we are aware that the materials contained within Moodle may not be fully accessible for all users. We are exploring a range of approaches to updating these resources and also developing our staff’s ability to develop and update resources that are fully compliant.

If you are having difficulty with accessing a particular resource or specific feature of Moodle, please follow the reporting procedures found within this document.

Resources that you find on Moodle have been added by our user community, made up of more than 500 Trust staff and over 1500 students in each academic year. As such the accessibility of content may vary between modules and content creators.  The TEL Strategy 2019-23 has a specific focus on accessibility and we will be working with all content creators to ensure accessibility standards are met.

At times you may find that you access third-party content and resources that reside outside of Moodle. These may be hosted or supported by the Trust or may be third-party services or websites.  This statement refers to core Moodle functionality and content uploaded directly to Moodle rather than third party content or services accessed through the platform.

Moodle is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Moodle comprises of a range of integrated platforms, including Turnitin. Third-party accessibility statements can be found on the Turnitin website.

We have also included areas where TEL will be working closely with staff to ensure resources and content are compliant. 

We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible.

If we have failed to identify a barrier, please contact: TELSupport@tavi-port.nhs.uk phone 020 8938 2291.

Known Moodle non-compliance

Moodle conforms to all principles, including the success criteria and techniques, listed in the Web Content Accessibility Guidelines 2.1, except for the exclusions given below.

1. Perceivable

1.1 Text alternatives Sign language for audio and video content is not provided.

1.2.4 Captions (Live) Captions are not provided for all live audio content in synchronised media.

1.2.5 Audio description (pre-recorded) Audio description is not provided for all pre-recorded video content in synchronised media.

2. Operable No known issues

3. Understandable No known issues

4. Robust No known issues

Issues with text, including hyperlinks, descriptions, labels, web pages

  • Some link text doesn’t make sense when read on its own (for example, ‘click here’)
  • There are colour contrast issues with some of the text found across the platform
We plan to fix existing issues by September 2020. We will endeavour to publish new content that meets the required accessibility standards.

Issues with files, including MS Word, MS PowerPoint, PDF

  • Many of our older documents don’t meet accessibility standards - for example, they may not be marked up correctly so that they’re accessible to a screen reader.
  • Some of our documents are essential to providing content material on Moodle. 

We are currently exploring options that enable you to access documents in alternative formats. 

By September 2020, we plan to either fix these completely or replace them with accessible HTML pages or documents. Any new documents we publish will meet accessibility standards.

It is unlikely we will correct documents published before 23 September 2018 if they’re not essential to providing our services. 

Issues with images, video and audio

  • Some images don’t have alternative text.
  • Live video streams don’t have captions.
  • Recorded video don’t have captions.

We plan to add alternative text to images during 2019/20. Recorded video hosted in Vzaar and Vimeo should have captions or an accompanying transcript as a minimum. We don’t plan to add captions to live streams broadcasts.

Issues with interactive tools and transactions

Our VLE includes third-party content and functionality. Depending on our relationship with the third party, we cannot always guarantee its accessibility. We plan to work with our suppliers to review all linked tools by September 2020 and phase out use where these are inaccessible.

The declaration regarding compliance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 is made in good faith and based on an evaluation of the Moodle VLE against the Web Content Accessibility Guidelines version 2.1 AA standard.

A light audit at headline level was conducted during summer 2019. A full and detailed audit will be carried out during AY 2019/20.

We will publish the results of this fuller audit on this page. 

You can configure your computer, laptop, or mobile device so that you can magnify details, have the computer read out interface elements aloud, change the colour scheme and many other aspects.

General advice - My Computer – My Way (from AbilityNet)

Mac OSX - Mac Accessibility Support

iOS (iPhone / iPad) - iPhone and iPad Accessibility Support

Windows - Find out how Windows accessibility features help you do more

ChromeOS - Turn on Chromebook accessibility features

Android - Android accessibility overview

Tab key - cycle forward through selectable page elements

Shift and tab - cycle backward through selectable page elements

Enter - action selected page element

Control and + (plus) or – (minus) - enlarge or shrink page.

Ctrl+0 - Default zoom level.

F11 - Full-screen mode.

Alt+Left Arrow, Backspace - Back.

Alt+Right Arrow, Shift+Backspace - Scroll down a frame.

Shift+Space, Page Up - Scroll up a frame.

Home - Top of page.

End - Bottom of page.

We are grateful to our collleagues at University of Kent for sharing their statement with us.