Student support resources

Please click on the headings below to expand on the support available you whilst you are studying.

lady at laptop illustration

The Academic Hub can help with general queries you might have - or can direct you to the right place if you're having trouble knowing where to go.

Please email us here.

Each course has a dedicated Course Administrator who is here to look after you while you are a student with us. You can book slots to see your Course Administrator through the Academic Hub.

From time to time, life events may get in the way of your studies and you need to take a step back to deal with these events. Please click on the link to find out more about taking a break from your studies.

Moodle is the Trust’s Virtual Learning Environment (VLE).  On Moodle, you will find your reading lists, course handbooks, be able to engage with your peers through discussion forums, watch recorded lectures and submit your assignments.

If you are experiencing difficulties with Moodle, whether you need some guidance to help find your way around or if you have forgotten your log-in details, please contact our TEL support team.

Please also visit the Student Resources tab at the top of every Moodle page for Moodle support, study skills help, learning tips and frequently asked questions. You’ll also find highlight resources and tips on the Trust website: Technology Enhanced Learning

In order to access the Library’s electronic resources, your reading list items and Moodle, you will need your Shibboleth log-in and this will be provided before you start your course.  If you need to reset your Shibboleth password, please click here.

You will have access to a personal secure area as part of your Moodle profile called My Private Files where you can store coursework files and research data (MS Word, MS Excel, genograms, etc.) Please use this function to access your files from the Trust, work, home etc. It is important you use this method for storing your files and accessing them as it is the Trust’s agreed protocol for storing and handling data and adheres to stringent information governance and confidentiality policies.

Please note this is not suitable for large video files. Course-specific instructions and guidance will be given to you to manage and transport your video recordings.

Guidance on using My Private Files is available on Moodle for registered account holders.

To log on to the Trust’s Wi-Fi network, select ‘Tavi-Guest’ from the list of available networks. You will be asked to open a web browser window and enter a name, telephone number and email address. These do not need to be associated with your role as a student at the Trust (i.e. your details will not be authenticated against our records).

Once you tick the box to accept, your device will have Wi-Fi access for a week. Simply repeat the process when it expires.

Please see below a diagram showing all of the platforms the Trust uses:

education and training platform map 2019

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