Academic learning support and student resources

This section tells you all about the resources that you will have available to you whist you are our student.  If you need to ask a question or find out more information, please contact our friendly Academic Hub by email or drop in and see us on the second floor, in room 261.

Students in library

The Academic Hub

The Academic Hub is located in room 261 and is open every weekday at the following times: 

  • 9.00am - 10.00am
  • 12.30pm - 1.30pm
  • 4.00pm - 5.00pm

If you have an enquiry or a question outside of these times,  please email us.

Your course administrator

Each course has a dedicated Course Administrator who is here to look after you while you are a student with us. You can book slots to see your Course Administrator through the Academic Hub.


Moodle is the Trust’s Virtual Learning Environment (VLE).  On Moodle, you will find your reading lists, course handbooks, be able to engage with your peers through discussion forums, watch recorded lectures and submit your assignments.

If you are experiencing difficulties with Moodle, whether you need some guidance to help find your way around or if you have forgotten your log-in details, please contact our TEL support team.

Please also visit the Student Resources tab at the top of every Moodle page for Moodle support, study skills help, learning tips and frequently asked questions. You’ll also find highlight resources and tips on the Trust website: Technology Enhanced Learning

Shibboleth log-in for online library service and Moodle

In order to access the Library’s electronic resources, your reading list items and Moodle, you will need your Shibboleth log-in and this will be provided before you start your course.  If you need to reset your Shibboleth password, please click here.

Your course handbook

You will have access to your course handbook via your course pages on Moodle. Please take the time to read through your course handbook as it contains essential information about your course modules and assessment.


Our online student portal, MyTap, is your self-service portal that allows you to view your course application, amend your personal and contact details, pay your fees, view your grades and lots more.

You should have a log in from when you applied to us, but if you do not, please contact the MyTAP support team

Study skills

Please go to the Student Resources tab on Moodle. In here you will find a wealth of information to help you with your studies. For example, of particular interest will be the Library's page on information skills which provides guidance on topics such as academic referencing, literature reviews and database searching.

The Library will be in touch with all new students regarding the training it offers. 

Library services

Our friendly and knowledgeable library team will support you through your studies, whatever your level of professional or academic experience. The library holds an extensive range of e-books and online journals, subscribes to all the key databases and boasts a comprehensive print book collection too. There’s also a specialist audio-visual collection, access to PCs and laptops, and you can even borrow a charger for phone-related emergencies! A dedicated team make sure your reading lists are quick and convenient to use by providing direct links to the full text of essential course materials. Each student is also assigned a Personal Librarian, who’ll be a point of contact should you have any specific queries and will make sure you get to know about innovations that could make a difference to you.

Computing, printing and copying

Computing, printing and copying services are available in the Library. All library computers have internet access and Microsoft Office software, please see information on printing and copying here.

Proofreading and editing services

If you require help with proof reading or editing, you will need to source your own service to use. There are many services available, for example, please see the Society for Proof Readers and Editors

Please note that the Trust does not take any responsibility for the quality of this service.

Your files

You will have access to a personal secure area as part of your Moodle profile called My Private Files where you can store coursework files and research data (MS Word, MS Excel, genograms, etc.) Please use this function to access your files from the Trust, work, home etc. It is important you use this method for storing your files and accessing them as it is the Trust’s agreed protocol for storing and handling data and adheres to stringent information governance and confidentiality policies.

Please note this is not suitable for large video files. Course-specific instructions and guidance will be given to you to manage and transport your video recordings.

Guidance on using My Private Files is available on Moodle for registered account holders.

Wi-fi access

To log on to the Trust’s Wi-Fi network, select ‘Tavi-Guest’ from the list of available networks. You will be asked to open a web browser window and enter a name, telephone number and email address. These do not need to be associated with your role as a student at the Trust (i.e. your details will not be authenticated against our records).

Once you tick the box to accept, your device will have Wi-Fi access for a week. Simply repeat the process when it expires.

Education and training platform map

Please see below a diagram showing all of the platforms the Trust uses:

education and training platform map 2019

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