Student surveys

The Trust runs an annual survey to gather the views and opinions of all students studying at the Trust – this is your chance to tell us what you think.

students talking

Areas of good practice

In addition to areas that we need to work on, it is also important to keep in mind the areas where you tell us we do well – so that we can learn from this and continue developing in these areas as well. You consistently tell us that we do well in the following areas:

  • Learning and teaching
  • The Tavistock Library
  • Observations
  • Overall quality of our courses
You said…

The Trust should make an effort to increase the diversity of the student and staff groups.

We did….

The Directorate of Education and Training, have created a space for information on Equalities, Diversity and Inclusion (EDI) on the Moodle ‘My Student Community’ page for all students. There is also a space on our library’s website to promote resources and services relating to diversity. 

The Trust has committed to becoming an anti-racist organisation and is developing a new Race Equality Strategy, which will involve consultation with our students. We have developed our reporting systems so we can understand the experience of students with protected characteristics, and identify any differences in their progression and academic outcomes. Using a data-driven approach, we have now ensured all courses have an equalities, diversity and inclusion action plan, to be inclusive of our diverse student body. There is also a wider bursary programme to increase the number of students from ethnic minority backgrounds on Trust entry level courses and a bursary programme to increase the numbers of students on child psychotherapy training from ethnic minority backgrounds.


To increase the diversity of staff groups, the directorate has committed to improve recruitment processes, with an EDI lead sitting on interview panels for course lead roles. There is also a targeted support of the development of Trust staff to increase the representation of Black, Asian and Minority Ethnic teaching staff, alongside the availability of mentoring for Black, Asian and Minority Ethnic course leads.

You said….

That you would like platforms which encourage students to ‘speak up’ and accommodate student voice.

We did…

Our Moodle platform has a section newly created for this academic year, called ‘My Student Community’.  This section has a page on ‘making connections’, which includes information about our forums for some groups of students, which provide an opportunity to discuss and raise any issues or concerns.  These groups include the international students group, the disabled students group, and LGBTQi students and trainees group, and the BAME student and trainee group.  We have also continued to offer our Dean’s Forum online, and will be increasing the number of meetings to allow more students to attend.

You said…..

The sudden onset of the pandemic affected you in many ways, whether balancing caring responsibilities, remote learning, finances or the feeling of uncertainty.

We did….

We have introduced a mentoring scheme designed to support students adversely affected by the pandemic. The programme is for mentors to provide support, knowledge and advice in a confidential setting to students. The directorate also offers the Student Advice and Consultation Service (STUACS), which provides a safe confidential space for students to discuss any personal or professional issues.

Source: Annual Student Survey 2019/20

Overall Student Experience


You said that we could be better at our administration and communicating with you, and so we’ve set up a working group which is looking at how we can communicate better with you. We’re working with admin and course teams to work out better, smarter ways of communicating, including the web, emails, Moodle, posters, guidance booklets, the Academic Hub, enquiries, and more.

We've also introduced a Student Digest email which goes out around once per month during term time, and updates students on news and events. Students with a Shibboleth login can catch up on previous editions on the Moodle Carousel.

Timetabling and Room Scheduling

We introduced a new room scheduling system, and we experienced significant issues at first. We've been working really hard to address these and make the new system do what we wanted it to do, which was make the information more accessible. We know we still have work to do, but hopefully you've seen some real improvements since the initial launch.

Valuing and responding to your feedback

We absolutely do value your feedback, and act on it. We need to work on improving our communication around this - at a local course level and at a Trust/DET level. This forms part of the Communication working group mentioned above under 'communication'.

Student Support

We've been working on our process and procedures around supporting disabled students, and have reviewed our processes to make them more transparent and easier to follow. We have updated the website to make all information about student support we offer more accessible.

There has also been work ongoing to improve the support for students going on placement as part of their studies. More details on this to follow.

We take your feedback extremely seriously and create analysis reports and comprehensive, wide-ranging action plans based on the results. Your feedback is also included at a course level in the annual review of our courses which the course teams look at and respond to with a course-level action plan. These are considered and discussed at course committees.

2019/20 academic year

2018/19 academic year

2017/18 academic year

2016/17 academic year

2015/16 academic year

2014/15 academic year

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