The Trust runs an annual survey to gather the views and opinions of all students studying at the Trust – this is your chance to tell us what you think!
Areas of good practice
In addition to areas that we need to work on, it is also important to keep in mind the areas where you tell us we do well – so that we can learn from this and continue developing in these areas as well. You consistently tell us that we do well in the following areas:
- Learning and teaching
- The Tavistock Library
- Overall quality of our courses
Overall Student Experience
You said that we could be better at our administration and communicating with you, and so we’ve set up a working group which is looking at how we can communicate better with you. We’re working with admin and course teams to work out better, smarter ways of communicating, including the web, emails, Moodle, posters, guidance booklets, the Academic Hub, enquiries, and more.
We've also introduced a Student Digest email which goes out around once per month during term time, and updates students on news and events. Students with a Shibboleth login can catch up on previous editions on the Moodle Carousel.
Timetabling and Room Scheduling
We introduced a new room scheduling system, and we experienced significant issues at first. We've been working really hard to address these and make the new system do what we wanted it to do, which was make the information more accessible. We know we still have work to do, but hopefully you've seen some real improvements since the initial launch.
Valuing and responding to your feedback
We absolutely do value your feedback, and act on it. We need to work on improving our communication around this - at a local course level and at a Trust/DET level. This forms part of the Communication working group mentioned above under 'communication'.
We've been working on our process and procedures around supporting disabled students, and have reviewed our processes to make them more transparent and easier to follow. We have updated the website to make all information about student support we offer more accessible.
There has also been work ongoing to improve the support for students going on placement as part of their studies. More details on this to follow.
We take your feedback extremely seriously and create analysis reports and comprehensive, wide-ranging action plans based on the results. Your feedback is also included at a course level in the annual review of our courses which the course teams look at and respond to with a course-level action plan. These are considered and discussed at course committees.