CPD Useful Information
Here you will find a selection of useful information to support your course including our terms and conditions.
CPD Terms & ConditionsCPD Terms and Conditions
Zoom is our chosen platform for the remote delivery of CPD courses. This guide is provided to help students get the most out of the platform.
CPD Frequently Asked Questions
We’ve put together a series of frequently asked questions and our current responses. If you have any further queries, please contact us at CPDEvents@tavi-port.ac.uk and a member of staff will endeavour to respond within two working days.
Please visit the “Fees and how to apply section” or look out for the green “Apply” button on the course webpage. Courses generally remain available for booking until one week before the scheduled start date, although some popular courses may book up much more quickly.
In most cases applications are made though our MyTAP booking system involving a registration short form.
Fees can then be paid by credit or debit card. A receipt can be issued on request, please contact CPDEvents@tavi-port.ac.uk. You can request fees over £200 to be invoiced to your employer or organisation by uploading a purchase order.
We do not accept payment by cheque and are not able to accept payments in instalments.
On successful completion of your booking you will receive an automated confirmation email.
These are distributed approximately one week before the scheduled start date. They will include the course timings and venue information or a remote video conferencing login.
All cancellations are subject to an administration charge of 10% of the course fee. The amount the Trust will charge students if they withdraw from a course is dependent on the date on which the student withdraws. If you withdraw more than 14 working days prior to start of the course 10% of the full fee will be charged, or if you withdraw within 14 days of the start of the course, full fees will be charged.
Our full booking terms and conditions are
available at the top of this page
you wish to defer your place on a course to a later date you need to contact
your course administrator to discuss. We can only consider deferrals if
requests are made more than 14 days before the start of the course.
You can only defer your place on one
occasion and must take up your place within 12 months of the original course
date. We cannot refund payment if you do not take up your place on the deferred
It is also possible for you to transfer
onto a different course but will have to pay the fee difference if applicable.
may do so, providing you inform the relevant course administrator with no less
than a weeks’ notice.
We occasionally offer promotional
rates for selected courses. Group discounts are also offered on selected
courses, when 3 or more bookings are made at the same time. Please either refer
to our website or contact CPDEvents@tavi-port.ac.uk.
No, we do not offer instalment payments for any of our CPD courses.
For face-to-face courses, all course materials are provided to our attendees on the first day of the course. For courses being delivered online, these will be sent out electronically 1-2 days in advance.
In some cases, there may be some
pre-course reading which you will be informed about by your course
administrator and some courses provide follow up reading or handouts after the
course as well.
I have booked a remotely delivered course; will it be recorded so I can participate at a different time?
appreciate that sometimes delegates cannot make a specific training session and
that a recording would be useful. However, most of our training events are
participatory and not all delegates are comfortable with being recorded. To gain
maximum benefit from the course delegates are expected to engage with the
tutors and other delegates. Sometimes sensitive matters may be discussed, or
intellectual property shared, which is not appropriate for recording for
subsequent distribution. Therefore, it is our policy not to record our
training and events, except in some very limited circumstances and with the
consent of all the delegates involved.
We provide attendance certificates for
all our short courses unless stated otherwise.
For some of our longer courses, we are
pleased to offer library membership as part of your course fee. Please refer to
the course webpages.
COVID-19 FAQs for CPD and short courses
We know this continues to be anxious time for everyone and
that you may have questions related to the impact of COVID-19 on the training
and events we are able to offer.
Our online training is predominantly delivered using Zoom. This is very easy to access through a secure link and password sent to you by your course administrator. No special software is needed – you can just click on the link, enter the password and you are in, and this can be accessed through your tablet or computer, whichever you are most comfortable using.
Everyone participating in one of our remotely delivered courses will be
sent full instructions on how to use the technology as part of their joining
instructions and our course administrators will be on hand, in advance and on
the day, to help with any questions or issues you may have. There will also be
an opportunity prior to the course starting to test the quality of your
equipment (e.g. camera, audio, network connection) – please visit: http://zoom.us/test
No. We have been working closely with our training staff to ensure
that you will continue to benefit from the same high standard of training, with
dedicated effort being made to replicate the immersive experience of the
Tavistock learning model and ensure all learning outcomes are met.
We are currently following government
guidance on social distancing requirements and will reintroduce some face to
face teaching only when it is safe, relevant and practicable to do so.
We are currently delivering all our training
remotely so please have a look at our CPD course pages.
In September 2020 we also launched the Trust’s Digital
Academy, an exciting online platform giving you the chance to learn with us at
any time and from anywhere. The Digital Academy offers a variety of online courses, ranging from one-hour
masterclasses to one-year Trust certificates. For more information please
FAQs for ECPD Courses
courses are self-directed. A new module is released each week for ten weeks and
you can study this at any time during the week convenient to your schedule. We
recommend that you try to keep pace with the course in order to engage with
other learners through the forum as the course develops. It is possible however
to study the material in arrears to accommodate your personal circumstances.
three, optional, live course meetings with the tutor and other delegates
near the start, middle and end of the course. These are the only formally
scheduled elements of the course. They are provided as an additional support
mechanism and the course can be completed entirely satisfactorily without
attending these if they are not at a convenient time.
recommend a minimum of two hours per week to watch and listen to the recorded
lectures and podcasts, try to activities and contribute to the forums. It is
possible of course to spend longer, particularly exploring the reading material
in more depth.
the official ten weeks of the course you will have access to the material for a
further 3 months to do any catching up or revisiting of the material to
consolidate your learning.
course is supported by a tutor who regularly reads and responds to posts on the
forum. We also have the live optional meetings. If you have a technical query
you can contact the course administrator whose details are on the course page.
you access complete 80% of the lectures and activities. These are issued a
couple of weeks after the course has finished. If you have not yet completed
80% of the course by this point, not to worry, just drop the course administrator
a line when you do, and a certificate will be issued.
Student support and complaints
All of our
students can come to us if they have an issue or complaint with any aspect of
education and training. We have a
dedicated team on hand to deal with any complaints, in confidence, to ensure
our duty of care of you.
Although we wish to provide the best experience possible for our students, on occasion we can get things wrong. We want to ensure that our students have a voice and an ability to express concerns about all aspects of our delivery. Our complaints procedure can be read here. If you have a concern or issue that you would like to discuss, please contact your course administrator in the first instance.
If your issue has not been resolved satisfactorily, or you do not feel you are able to talk to them, please contact our DET Complaints Liaison Officer, Isabelle Bratt at firstname.lastname@example.org
Should you be dissatisfied with their response or wish to log a formal complaint then please submit a student complaint form at the following link:
Zoom: Is the chosen video conferencing platform for both training and clinical work across the Tavistock and Portman NHS Trust.
Moodle: Is our virtual learning environment through which we deliver reading lists and course resources for some of our courses.
Shibboleth: Is our login system to access library resources, reading lists and our virtual learning environment. You will be sent details of how to login after receiving your joining instructions if relevant for your course.
Remote delivery: Refers to courses we delivery though video conferencing at a scheduled time. Delegate participation is expected at all sessions and the courses are not recorded.
E-CPD: These are self-directed online
courses which can be studied at a time convenient to you.