CPD Useful Information


Here you will find a selection of useful information to support your course including our terms and conditions.

CPD Terms & Conditions

CPD Terms and Conditions


Zoom User Guide for CPD Students

Zoom Guide for CPD Students

Zoom is our chosen platform for the remote delivery of CPD courses. This guide is provided to help students get the most out of the platform. 


CPD Frequently Asked Questions

We’ve put together a series of frequently asked questions and our current responses. If you have any further queries, please contact us at CPDEvents@tavi-port.ac.uk  and a member of staff will endeavour to respond within two working days.


Please visit the “Fees and how to apply section” or look out for the green “Apply” button on the course webpage. Courses generally remain available for booking until one week before the scheduled start date, although some popular courses may book up much more quickly.

In most cases applications are made though our MyTAP booking system involving a registration short form.

Fees can then be paid by credit or debit card. A receipt can be issued on request, please contact CPDEvents@tavi-port.ac.uk. You can request fees over £200 to be invoiced to your employer or organisation by uploading a purchase order.

We do not accept payment by cheque and are not able to accept payments in instalments.

On successful completion of your booking you will receive an automated confirmation email.

Yes, if there are spaces available, you can provisionally reserve your place. Please contact CPDEvents@tavi-port.ac.uk and we will provide you with a deadline of when to confirm.

Please contact us at CPDEvents@tavi-port.ac.uk and we will gladly add you to our waiting list to contact when the course next opens. You may also like to sign up to our mailing list

These are distributed approximately one week before the scheduled start date. They will include the course timings and venue information or a remote video conferencing login.

Please make sure that you add @tavi-port.ac.uk and @tavi-port.nhs.uk to your email safe sender list to ensure that you receive our communications.

All cancellations are subject to an administration charge of 10% of the course fee. The amount the Trust will charge students if they withdraw from a course is dependent on the date on which the student withdraws. If you withdraw more than 14 working days prior to start of the course 10% of the full fee will be charged, or if you withdraw within 14 days of the start of the course, full fees will be charged.

Our full booking terms and conditions are available at the top of this page

Yes, if you wish to defer your place on a course to a later date you need to contact your course administrator to discuss. We can only consider deferrals if requests are made more than 14 days before the start of the course.

You can only defer your place on one occasion and must take up your place within 12 months of the original course date. We cannot refund payment if you do not take up your place on the deferred course.

It is also possible for you to transfer onto a different course but will have to pay the fee difference if applicable.

Yes, you may do so, providing you inform the relevant course administrator with no less than a weeks’ notice.

We occasionally offer promotional rates for selected courses. Group discounts are also offered on selected courses, when 3 or more bookings are made at the same time. Please either refer to our website or contact CPDEvents@tavi-port.ac.uk

No, we do not offer instalment payments for any of our CPD courses.

We encourage all of our attendees to apply through our online booking system MyTap. If this is not possible please contact CPDEvents@tavi-port.ac.uk.

For face-to-face courses, all course materials are provided to our attendees on the first day of the course. For courses being delivered online, these will be sent out electronically 1-2 days in advance.

In some cases, there may be some pre-course reading which you will be informed about by your course administrator and some courses provide follow up reading or handouts after the course as well.

We appreciate that sometimes delegates cannot make a specific training session and that a recording would be useful. However, most of our training events are participatory and not all delegates are comfortable with being recorded. To gain maximum benefit from the course delegates are expected to engage with the tutors and other delegates. Sometimes sensitive matters may be discussed, or intellectual property shared, which is not appropriate for recording for subsequent distribution. Therefore, it is our policy not to record our training and events, except in some very limited circumstances and with the consent of all the delegates involved.

We provide attendance certificates for all our short courses unless stated otherwise. 

For some of our longer courses, we are pleased to offer library membership as part of your course fee. Please refer to the course webpages.


COVID-19 FAQs for CPD and short courses

We know this continues to be anxious time for everyone and that you may have questions related to the impact of COVID-19 on the training and events we are able to offer.

Absolutely! We are running a full programme of CPD courses and events, using video conferencing and details of all of courses can be found here - https://tavistockandportman.nhs.uk/training/cpd/   

Our online training is predominantly delivered using Zoom. This is very easy to access through a secure link and password sent to you by your course administrator. No special software is needed – you can just click on the link, enter the password and you are in, and this can be accessed through your tablet or computer, whichever you are most comfortable using. 

Everyone participating in one of our remotely delivered courses will be sent full instructions on how to use the technology as part of their joining instructions and our course administrators will be on hand, in advance and on the day, to help with any questions or issues you may have. There will also be an opportunity prior to the course starting to test the quality of your equipment (e.g. camera, audio, network connection) – please visit: http://zoom.us/test 

If you have any concerns about accessing the training remotely please contact us at CPDEvents@tavi-port.ac.uk or have a look at our CPD Student Zoom User Guide here

No. We have been working closely with our training staff to ensure that you will continue to benefit from the same high standard of training, with dedicated effort being made to replicate the immersive experience of the Tavistock learning model and ensure all learning outcomes are met. 

We are currently following government guidance on social distancing requirements and will reintroduce some face to face teaching only when it is safe, relevant and practicable to do so. 

We are currently delivering all our training remotely so please have a look at our CPD course pages. 

In September 2020 we also launched the Trust’s Digital Academy, an exciting online platform giving you the chance to learn with us at any time and from anywhere. The Digital Academy offers a variety of online courses, ranging from one-hour masterclasses to one-year Trust certificates. For more information please visit: https://digitalacademy.tavistockandportman.ac.uk/ 


FAQs for ECPD Courses

These courses are self-directed. A new module is released each week for ten weeks and you can study this at any time during the week convenient to your schedule. We recommend that you try to keep pace with the course in order to engage with other learners through the forum as the course develops. It is possible however to study the material in arrears to accommodate your personal circumstances.

We offer three, optional, live course meetings with the tutor and other delegates near the start, middle and end of the course. These are the only formally scheduled elements of the course. They are provided as an additional support mechanism and the course can be completed entirely satisfactorily without attending these if they are not at a convenient time.

We recommend a minimum of two hours per week to watch and listen to the recorded lectures and podcasts, try to activities and contribute to the forums. It is possible of course to spend longer, particularly exploring the reading material in more depth.

After the official ten weeks of the course you will have access to the material for a further 3 months to do any catching up or revisiting of the material to consolidate your learning.

The course is supported by a tutor who regularly reads and responds to posts on the forum. We also have the live optional meetings. If you have a technical query you can contact the course administrator whose details are on the course page.

Yes, if you access complete 80% of the lectures and activities. These are issued a couple of weeks after the course has finished. If you have not yet completed 80% of the course by this point, not to worry, just drop the course administrator a line when you do, and a certificate will be issued.


Student support and complaints

All of our students can come to us if they have an issue or complaint with any aspect of education and training.  We have a dedicated team on hand to deal with any complaints, in confidence, to ensure our duty of care of you.

Although we wish to provide the best experience possible for our students, on occasion we can get things wrong. We want to ensure that our students have a voice and an ability to express concerns about all aspects of our delivery. Our complaints procedure can be read here. If you have a concern or issue that you would like to discuss, please contact your course administrator in the first instance. 

If your issue has not been resolved satisfactorily, or you do not feel you are able to talk to them, please contact our DET Complaints Liaison Officer, Isabelle Bratt at detcomplaints@tavi-port.nhs.uk

Should you be dissatisfied with their response or wish to log a formal complaint then please submit a student complaint form at the following link:

Make a formal complaint using our online form.


CPD Glossary

Zoom: Is the chosen video conferencing platform for both training and clinical work across the Tavistock and Portman NHS Trust.

Moodle: Is our virtual learning environment through which we deliver reading lists and course resources for some of our courses.

Shibboleth: Is our login system to access library resources, reading lists and our virtual learning environment. You will be sent details of how to login after receiving your joining instructions if relevant for your course.

Remote delivery: Refers to courses we delivery though video conferencing at a scheduled time. Delegate participation is expected at all sessions and the courses are not recorded.

E-CPD: These are self-directed online courses which can be studied at a time convenient to you.