Trauma-informed care: Using trauma awareness to enhance everyday practice

Course overview

Trauma-Informed Care (TIC) has rapidly become a high priority across the health and social care sector.  TIC is an approach to service delivery that recognises both the prevalence and impact of trauma within service users.  It has come to prominence alongside the increased interest in Adverse Childhood Experiences (ACEs) and their association with increased physical and psychological morbidity, and reduced life chances.  The health and social care sector in particular is recognising the potential benefits of enhanced trauma-awareness among the workforce in delivering safe and effective services.

This course provides an overview of the basis, rationale and principles of Trauma-Informed Care.  It provides an understanding of the breadth of applications across sectors as well as an appreciation of this as an evolving field that is open to interpretation and misconception.  The course will then zoom in on areas of particular relevance to frontline practitioners working in any health or social support sector to increase confidence in understanding and responding to the impact of trauma upon service users.

Part 1

Trauma, Complex Trauma and service delivery

This section looks at how our understanding of psychological trauma has evolved over the past century and the implications this has had for survivors.  We will consider the interest in ACEs and the criticisms and cautions, as well as looking at other evidence linking trauma with psychosocial outcomes.  We will explore the argument that services need to evolve their practices to to avoid causing further harm, promote engagement and create a safe context for healing and recovery.

  • Our evolving understanding of trauma and adversity
  • The prevalence and impact of adverse life experiences
  • Critical review of ACEs
  • How complex trauma manifests in our services

Part 2

Trauma Informed Care in context

This section will cover the core principles of Trauma Informed Care, and how these relate to the psychological processes described in the previous section.  We will consider this whole service approach and how these principles might be applied by different practitioners, organisations and sectors.  We will look at the varied way in which Trauma-Informed Care has been interpreted and applied and consider some of the misconceptions emerging in this field.

  • Core principles of Trauma-Informed Care
  • The rationale for being trauma-informed
  • Promoting culture shift across practitioners and organisations
  • Various applications of Trauma-Informed Care
  • Common misconceptions

Part 3

Promoting engagement through trauma-awareness

This section will explore some key impacts of trauma that are of particular relevance to frontline practitioners working in any sector.  We will look at how these psychological processes impact functioning, clinical presentation and engagement.  We will consider the importance of emotional and relational safety across all aspects of service provision.    

  • Trauma’s fundamental impact on mind & body
  • Emotional regulation and the Window of Tolerance
  • Threat focus and the impact on appraisals
  • Self-protective responses to triggers
  • Emotional foundations for effective interventions

Part 4

Tools for Trauma-Informed practitioners

This section further explores how trauma affects communication between professionals and service users.  We will also consider how professionals’ own predispositions and unconscious biases can cause blind spots and ruptures in relationships. We will consider how a trauma  informed approach can support practitioners to be responsive and reflective when working with survivors of trauma.  We will consider the potential barriers to retaining a trauma-informed stance.

  • The importance of communication & connection in creating safety
  • Supporting emotional regulation
  • Reframing frustrating behaviours
  • Looking at our practice through a trauma-informed lens
  • Recognising our own triggers and biases
  • Staying trauma-informed
  • Broaden their understanding of trauma, including complex trauma and developmental adaptation to trauma. 
  • Deepen their understanding of the impact of trauma on individuals and the implications for service delivery and practice.
  • Develop their ability to look at service provision and practice through a trauma informed lens. 
  • Start to develop their practice in line with trauma informed principles.
  • Build confidence in actively contributing to a trauma informed culture within the organisation. 
  • Consider the individual, interpersonal and systemic barriers to sustaining a trauma-informed stance.

This course is suitable for frontline practitioners working with vulnerable adults.  Practitioners may be involved in clinical work, support work or key-working within settings such as health, social care, housing, forensic, domestic abuse services or other public, or voluntary support services.

Dr Sheena Webb started her career as a Nursing Assistant twenty years ago at the Bethlem Royal Hospital. After qualifying as a Clinical Psychologist in 2003, she has worked in a number of NHS child mental health services specialising in children and adults with complex needs and high risk-behaviour. For most of her career, Dr Webb has worked in innovative services which try to provide psychological intervention to families which are usually considered ‘hard to help’. This has included delivering Multisystemic Therapy and providing specialist assessments and interventions for Local Authorities and the Family Courts. 

In 2015, Dr Webb joined FDAC, which is a problem-solving court which brings together health, social care and justice professionals to help parents struggling with addiction who are at risk of losing their children. Dr Webb has a special interest in complex developmental trauma and in developing ‘trauma-informed’ services that recognise the impact of childhood trauma upon psychosocial outcomes and upon how individuals engage with services. Dr Webb delivers training to a range of health and social care professionals on trauma informed care, parental substance misuse and mental health.

‘Sheena delivered a 2 day training on trauma informed care for our health safeguarding professionals. The sessions were informative and thought provoking, generating lots of discussion. These sessions will really help me in embedding trauma informed practice across our health services and support the supervision of frontline health workers trying to unpick and work with those hard to engage families.’

‘Extremely knowledgeable trainer who delivered the content in a clear way which was easy to follow and understand.’

'How Sheena was able to remain professional but also be able to be herself during the sessions. She was able to manage the fine line between professionalism and friendliness without making the sessions too revealing. Her thoroughness in the presentation was very helpful'.

This course will be delivered remotely using Zoom. This is very easy and safe to use regardless of your level of IT skill.
You will need a device with a microphone and camera together with a suitably fast internet connection. Although mobile devices and tablets can be used, we recommend the use of laptop or desktop PC for the best experience. Some devices provided by employers may have restrictions in place. Please use this test link ( to check your set up before booking.
You will be sent joining instructions including all the necessary login links, passwords and guidance on how to use the relevant functionality about a week before the course start date.

Should you have any concerns about the accessibility of remote delivery please contact us at to discuss how we can best help you.

The course will run from 9.30am - 4.00pm, on the following dates: 6 and 7 October 2022


To book your place please use the 'Apply' button on the right of the screen.

Certificate of attendance
Course length:
2 days
Admission status:
6 October 2022 09:30 to 7 October 2022 16:00

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