Connecting with us on social media
We use social media to keep people informed about our work, highlight sources of support and raise awareness of issues and events that may be of interest to our followers.
We welcome engagement through social media, including mentions, likes, shares, comments and responses.
Our social media accounts are monitored between 9am and 5pm, Monday to Friday, and we will not generally respond to posts outside of those times.
If you require clinical information or advice, do not use our social media accounts but speak to your GP, Care Coordinator or another health professional. If you are in a mental health crisis and are one of our service users, visit our ‘Need urgent help?’ page to find out how to seek help.
We cannot discuss individual cases, treatments or complaints via social media. If you have a complaint about our service, please visit our support and complaints pages.
Please refrain from posting messages that contain:
- personal attacks, bullying or derogatory references to our staff and/or departments
- offensive language about our work or employees
- personal information about staff members and service users
- hate speech, profanity, obscenity or vulgarity
- off-topic comments and questions
- spam or any other comments posted with the intention of marketing products or for other commercial or promotional purposes
- unacceptable images
- intellectual property infringement or copyright abuse
- medically unsafe or scientifically unsound claims or practices
- vexatious or repeated comments/questions
Retweets, shares and following on social media
The social media accounts we follow do not imply endorsement of any kind. We follow accounts we believe are relevant to our work but do not necessarily agree with or approve of everything those organisations promote. Similarly, retweets and shares do not necessarily mean we endorse the content of those particular posts.