Who to contact in an emergency outside of our usual opening hours.
Generally you can contact our services Monday-Friday, between 9am-5pm. Although our main switchboard operates until 6pm, anything after that is considered ‘out of hours’.
Need help out of hours?
We do not provide direct out of hours care for patients and/or carers, but our clinicians are happy to discuss and plan out of hours support with you should you wish to. If you feel this might be helpful, please do speak with your clinician at your next appointment.
If you need advice or help outside of our core opening hours and you haven’t identified a plan with your clinician, then there are a number of options available to you, depending on the help or advice you need.
Help is available from the following services:
- Your GP out of hours service
- NHS 111 - available 24 hours a day, seven days a week
- Your local Accident and Emergency (A&E) Department – 24 hours a day, seven days a week
- The Samaritans
GP out of hour’s service
GPs are contracted to provide 24/7 services. Every GP service operates differently, but outside of normal surgery hours you can phone your GP surgery number and usually you'll be directed to their out-of-hours service.
NHS 111 service
The non-emergency NHS 111 service is available 24 hours a day, seven days a week. The service is there to provide medical advice and to guide you to the best local services that can provide the appropriate care. For more information on the NHS 111 service, please visit their website.
You should use the NHS 111 service if you urgently need medical help or advice, but it's not a life-threatening situation.
Your local Accident and Emergency (A&E) Department
Your local A&E is available 24 hours a day, seven days a week and is there to help you in times of crisis.
The Samaritans is an independent charity which is there to help you, any time. You don’t have to share any personal information and the quickest way to get in touch is to call them – there’s more information available on how to contact them on their website.