Tavistock and Portman gets ‘Good’ rating, with ‘Outstanding’ effectiveness

16 November 2018

Care Quality Commission (CQC) inspectors have rated our Trust as ‘Good’, with ‘Outstanding’ effectiveness, praising our skilled workforce, high-calibre board, and innovative specialist services. 

CQC rating 2018

The Trust was inspected across August and September 2018, with particular focus on our Child and Adolescent Mental Health Service (CAMHS) and adult Gender Identity Clinic (GIC).

Several examples of outstanding care were cited, including:

  • Gender identity services staff are highly skilled in their specialist field.
  • The innovative Camden adolescent intensive support service (CAISS), which works 11 to18 year olds and their families who experienced a significant deterioration in their mental health has led to young people spending 48% less time in inpatient services.  
  • The trust’s strong academic and research links meant patients often benefited from innovative treatment. The trust had a skilled and committed workforce and staff well-being was a priority.

In the last four years, the Trust has doubled the number of patients we see, and focussed on working in collaboration with stakeholders across North London and beyond. Our approach brings together psychoanalytic, psychodynamic and systemic theory and practice and other approaches and seeks to understand the unconscious as well as conscious aspects of a person’s experience and places the person, their relationships and social context at the centre of our practice.

Paul Jenkins, Chief Executive Officer, said:

“The inspectors were most impressed by how skilled and committed our staff were in all the services they visited and how our staff involved patients in decisions about their care and treatment. We’re delighted to see our staff and innovative services highlighted in the report, and achieve an Outstanding rating for being effective, particularly at a time when we have doubled the overall number of patients we support. 

“The overall good rating is pleasing, but we will take on board the work needed to address waiting times for our rapidly growing patient group, particularly for our gender services.” 

Paul Burstow, Chair, added:

“Over almost the last 100 years the Tavistock and Portman clinics have been pioneers of effective interventions which make a real difference to people, and it’s great to see this innovation acknowledged in the CQC report.

“The way we work across clinical, research and academic sectors offers a unique set of insights that help us keep innovating and adapting what we do to address contemporary issues. As we look forward to our centenary in 2020, it is our focus on innovation and excellence that will inspire our future direction for the next hundred years.”

Dr Paul Lelliott, Deputy Chief Inspector (Mental Health) said:

“The is a well-led trust that provides Good care overall for its patients, with some examples of Outstanding care.

“What is particularly impressive about Tavistock and Portman NHS Foundation Trust is that despite a doubling of the number of people it cares for over the past four years standards have remained high. However, whilst the trust is working collaboratively with commissioners, the length of time people are waiting to receive gender identity services is still far too long.”

The full report, including ratings for the trust’s core services, will be available via www.cqc.org.uk/provider/RNK 


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