Issues with our Trust email service
7 June 2017
Update: This issue has been remedied as of Wednesday, June 7.
We are aware of an issue that has been impacting the Trust email service since 10am on Tuesday 6 June.
Where the issue occurs an email is successfully sent but is then held in a queue on our email service and are thus delayed in its delivery. This delay can vary from 1 hour to 24 hours. No emails are lost – all will be delivered once they pass the queue on the email system. The issue is affected a portion of sent emails only and is not impacting all email accounts.
The ICT team is continuing its investigation into the issue and will provide a further update shortly.