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Translation of Healthcare Information

Reference: 24-25043

Date response sent: 03/05/2024

Details of enquiry

  1. Does the trust work with translation services that translate healthcare information communications, e.g. leaflets, letters, posters etc?
  2. How many healthcare information leaflets/communications did the trust produce and print in FYE 2024?
  3. How many of these were translated in multiple languages?
  4. Which languages does the trust normally translate healthcare information communications into?
  5. How are healthcare information communications delivered to patients that are visually impaired?
  6. What did the trust spend on translation services for healthcare communications in FYE 2024?
  7. What did the trust spend on printing of healthcare communications in FYE 2024?
  8. Please provide the name of the person responsible for managing the creation of healthcare information communications?
  9. Does the trust offer in-hospital way-finding or signage in any language other than English?

Response sent

  1. Does the trust work with translation services that translate healthcare information communications, e.g. leaflets, letters, posters etc?

Yes

  1. How many healthcare information leaflets/communications did the trust produce and print in FYE 2024?

Two

  1. How many of these were translated in multiple languages?

Nil, however we posted a message on our website in Arabic and Green stating

If you need this information in a different language or format please contact the communications team, communications@tavi-port.nhs.uk”

  1. Which languages does the trust normally translate healthcare information communications into?

In line with the Accessible information standard The Trust does not normally proactively translate patient-facing material. Translations are produced in the service users’s target language on request.

  1. How are healthcare information communications delivered to patients that are visually impaired?

In line with the Accessible information standard, The Trust will produce large format/braille material on request. Our website is rated as AA accessible.

 

  1. What did the trust spend on translation services for healthcare communications in FYE 2024?

£586.50

  1. What did the trust spend on printing of healthcare communications in FYE 2024?

£2,000

  1. Please provide the name of the person responsible for managing the creation of healthcare information communications?

The procurement manager, procurement@tavi-port.nhs.uk

  1. Does the trust offer in-hospital way-finding or signage in any language other than English?

No.  Please note that we are not a hospital.

The Tavistock and Portman NHS Foundation Trust is a specialist mental health Trust, and not a hospital.

We provide outpatient, and mainly psychological, services via day clinics.  We do not provide acute services, nor inpatient patient services,  and do not have an A&E department.

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