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ITSM Software Expenditure 2022/23 to 2024/25

Reference: 24-25437

Date response sent: 03/02/2025

Details of enquiry

  1. Running costs: Please provide the past 3 years costs (for clarity, these refer to your financial year whatever that may be).
Item 2024 2023 2022 Total
1.1 Implementation
1.2 Subscription / Licencing
1.3 Support
1.4 Professional Services (project work etc)
1.5 Managed Services (where applicable)
1.6 Approximate Staff costs ass’c with running the platform
And/Or
1.7 Number of FTE associated to platform operations (if unable to provide answer to 6)

 

  1. Implementation: if your system was implemented in the last 3 years, please provide the start and finish date or duration of this implementation project
  2. Service Management System Vendor:Which vendor provided the service management system software (e.g., ServiceNow, Jira Service Management, Halo, Freshservice, Ivanti, Xurrent/4me, ManageEngine etc.)?
  3. Scope:Please provide the business scope of your system, does it include business functions outside of IT (e.g., HR Case Management, Facilities, Finance etc.)?
  4. Users: How many agent (fulfillers/users) licences do you have?

Response sent

  1. Running costs: Please provide the past 3 years costs (for clarity, these refer to your financial year whatever that may be).
Item 2024 2023 2022 Total
1.1 Implementation n/a n/a n/a 0
1.2 Subscription / Licencing £35,237 £33,554.49 29,457.20 £98,248.69
1.3 Support £3,000 £3,000 £3,000 £9,000
1.4 Professional Services (project work etc) n/a n/a n/a 0
1.5 Managed Services (where applicable) n/a n/a n/a 0
1.6 Approximate Staff costs ass’c with running the platform 0 0 0 0
And/Or
1.7 Number of FTE associated to platform operations Not applicable.  This is a tool for service desk analysts in several departments to use in order to manage their day to day work, There are 47 subscriber licences for this service

 

  1. Implementation: if your system was implemented in the last 3 years, please provide the start and finish date or duration of this implementation project

Not applicable

  1. Service Management System Vendor:Which vendor provided the service management system software (e.g., ServiceNow, Jira Service Management, Halo, Freshservice, Ivanti, Xurrent/4me, ManageEngine etc.)?

Not applicable.  This was purchased directly from Hornbill

  1. Scope:Please provide the business scope of your system, does it include business functions outside of IT (e.g., HR Case Management, Facilities, Finance etc.)?

This is used for call and query management

  1. Users: How many agent (fulfillers/users) licences do you have?

47

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