IT Ops Service Management & Security

Reference: 23-24410

Date response sent: 23/01/2024

Details of enquiry

1. Which Helpdesk tool does the IT department use for managing tickets?
2. When was the tool purchased?
3. When is the existing contract due to end?
4. When does the trust intend to review the solution with a view to potential replacement?
5. Can you please let me know who is responsible for this solution?
6. Cost of this solution
7. Which software does the IT department use for performance monitoring of servers and infrastructure?
8. When was the tool purchased?
9. When is the existing contract due to end?
10. When does the trust intend to review the solution with a view to potential replacement?
11. Can you please let me know who is responsible for this solution?
12. Cost of this solution
13. Which endpoint management tool does the IT department use for managing computers/laptops/mobile devices/servers etc?
14. When was the tool purchased?
15. When is the existing contract due to end?
16. When does the trust intend to review the solution with a view to potential replacement?
17. Can you please let me know who is responsible for this solution?
18. Does the Trust have any solution in place to help with the management of power useage within the PC estate?
19. Cost of this solution
20. Which tool is in use?
21. When was the tool purchased?
22. When is the existing contract due to end?
23. When does the trust intend to review the solution with a view to potential replacement?
24. Can you please let me know who is responsible for this solution?
25. Cost of this solution
26. Lastly, as this is a matter of public record and is attainable in your spend reports, can you please confirm roughly how much each of the above solutions cost?

Response sent

1. Which Helpdesk tool does the IT department use for managing tickets?

Hornbill

2. When was the tool purchased?

15/06/2019

3. When is the existing contract due to end?

14/06/24

4. When does the trust intend to review the solution with a view to potential replacement?

We do not hold this data

5. Can you please let me know who is responsible for this solution?

The procurement manager procurement@tavi-port.nhs.uk

6. Cost of this solution

£33,554

7. Which software does the IT department use for performance monitoring of servers and infrastructure?

Solarwinds

8. When was the tool purchased?

07/12/21

9. When is the existing contract due to end?

06/12/24

10. When does the trust intend to review the solution with a view to potential replacement?

September 2024

11. Can you please let me know who is responsible for this solution?

The procurement manager procurement@tavi-port.nhs.uk

12. Cost of this solution

£4,073 per annum

13. Which endpoint management tool does the IT department use for managing computers/laptops/mobile devices/servers etc?

ATP, SolarWinds, ITHealth, SCCM

14. When was the tool purchased?

ATP:                    Not applicable.  It was supplied to the Trust by NHS Digital

SolarWinds          7/12/21

ITHealth              January 2023

SCCM                 21/7/23

15. When is the existing contract due to end?

ATP:                    We do not hold this data

SolarWinds:         06/12/24

ITHealth              January 2026

SCCM                 No expiry, perpetual licence

16. When does the trust intend to review the solution with a view to potential replacement?

ATP:                    We do not hold this data

SolarWinds:         06/12/24

ITHealth              January 2026

SCCM                 No expiry, perpetual licence

17. Can you please let me know who is responsible for this solution?

The procurement manager procurement@tavi-port.nhs.uk

18. Does the Trust have any solution in place to help with the management of power useage within the PC estate?

No

19. Cost of this solution

We do not hold this data as we did not purchase it

20. Which tool is in use?

Not applicable.  See Response to Question 20, above.