Digital Technologies

Reference: 25-26226

Date response sent: 16/08/2025

Details of enquiry

Please respond to the following questions about your Core Systems:

1. ERP (Enterprise Resource Planning

• • What HR system do you currently use?
  • What Procurement system do you currently use?
  • What finance system do you currently use?
  • What is the value & expiry date of your current contracts/licenses?
  • What are the extension options?
  • Do you have any plans to review (upgrade/change) these systems?

2. CRM (Customer relationship management)

• • Which Patient Pathway Management System do you currently use?
  • Which Patient Portal system do you currently use?
  • What is the value & expiry date of your current contract/license? What are the extension options?
  • Do you have any plans to review (upgrade/change) this system?

3. Which Stakeholder Management System do you currently use?

• • What is the value & expiry date of your current contract/license? What are the extension options?
  • Do you have any plans to review (upgrade/change) this system?

4. SCM

• • Which Supply Chain Management (SCM) System do you currently use
  • What is the value & expiry date of your current contract/license? What are the extension options?
  • Do you have any plans to review (upgrade/change) this system?

5. Can I ask that for departments managing the review or upgrade of any current contracts please?

Response sent

Please respond to the following questions about your Core Systems:

1. ERP (Enterprise Resource Planning

a. What HR system do you currently use?

Electronic Staff Record (ESR)

This is a national contract with NHS England for all NHS Trusts, and we hold no contractual details.

b. What Procurement system do you currently use?

Oracle E-Business Suite – part of our contract with Shared Business Services (SBS)

c. What finance system do you currently use?

Oracle E-Business Suite – part of our contract with Shared Business Services (SBS)

d. What is the value & expiry date of your current contracts/licenses?

See our answers to 1a-b-c above.  The contracts are between NHSE and the supplier.  We do not hold the data requested.

e. What are the extension options?

We do not hold this data as the contracts reside with NHSE and not our Trust.

Do you have any plans to review (upgrade/change) these systems?

No.  The Trust does not hold any information on future Procurement Strategies or future Procurement delivery models. We are currently working towards a merger with another organisation, which is further explained on our website: Tavistock and Portman NHS Foundation Trust merger update

2. CRM (Customer relationship management)

The Trust does not have a CRM system.

3. Which Stakeholder Management System do you currently use?

The Trust does not have a CRM system.

4. SCM

a. Which Supply Chain Management (SCM) System do you currently use

The Trust does not have a SRM system.

5. Can I ask that for departments managing the review or upgrade of any current contracts please?

The Procurement Manager, Procurement@tavi-port.nhs.uk